Betania Castillo
North Hills,CA
Summary
Experienced in fast-paced retail environment, focusing on delivering exceptional customer experiences through adaptability and strong customer service skills. Proven ability to effectively communicate and solve customer issues, leading to increased satisfaction levels. Transitioning into a new field with a solid background in teamwork and customer engagement. Bring a personable demeanor and positive attitude to all customer interactions. Proficient in product merchandising and point-of-sale systems, excelling at identifying customer needs and offering tailored recommendations to drive sales and elevate customer satisfaction levels.
Overview
2
2
years of professional experience
Work History
Team Member
Target
Northridge, CA
05.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members by relaying information on company procedures and safety requirements.
Retail Sales Associate
Marshalls
North Hills, CA
10.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Pushing new merchandise than less than an hour
- Finishing tasks early
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High school diploma - General Studies
Northridge Academy High School
Northridge, CA06.2022
Skills
- Sales
- Customer service
- Phone etiquette
- Cash handling
- Merchandising (3 years)
- Teamwork and collaboration
- Flexible schedule
- Workplace safety
- Training and mentoring
- Positive attitude
- Problem-solving
Timeline
Team Member
Target
05.2024 - Current
Retail Sales Associate
Marshalls
10.2023 - 06.2024
High school diploma - General Studies
Northridge Academy High School