Summary
Work History
Education
Skills
Languages
Timeline
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Betania Perenzuela

Tampa,FL

Summary

Dynamic sales professional ,excelling in customer service and cash handling. Recognized for consistently achieving sales targets and enhancing customer satisfaction through effective problem-solving and strong interpersonal skills. Expertise in retail operations and merchandise display, fostering a welcoming shopping environment.

Work History

Warehouse Worker

Fanatics
Tampa, FL
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Sales Associate

Dillard's
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Beauty Concierge

Nordstrom Rack
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Implemented visual merchandising, new launch displays and collateral placement.
  • Continually sought opportunities for professional development by attending industry conferences, workshops, and training sessions to enhance overall skill set.
  • Boosted brand awareness through engaging product demonstrations and sharing expert knowledge on current trends in the beauty industry.
  • Maintained excellent counter hygiene standards by frequently cleaning display units, testers and tools.
  • Created a welcoming and positive atmosphere in-store by maintaining a clean, organized, and visually appealing display area.
  • Delivered exceptional customer service by promptly addressing concerns, resolving issues, and ensuring overall satisfaction.

Key Holder

Victoria Secret
Denver, CO
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Cashier Team Lead

King Soopers
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

High School Diploma -

Hillsborough High School
Tampa, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Sales expertise
  • Retail store operations
  • Inventory control
  • Merchandise display
  • Display setup

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Worker

Fanatics

Sales Associate

Dillard's

Beauty Concierge

Nordstrom Rack

Key Holder

Victoria Secret

Cashier Team Lead

King Soopers

High School Diploma -

Hillsborough High School

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Betania Perenzuela