Betania Romero
Washington,,DC
Summary
Customer-focused and reliable professional with strong experience in fast-paced, client-facing environments. Skilled at building positive relationships, understanding customer needs, and delivering personalized service. Known for strong communication, attention to detail, and creating welcoming experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Secretary, Labor and Delivery
Medstar Washington Hospital Center
Washington, DC
02.2026 - Current
- Provided front-line support in fast-paced hospital unit, improving patient experiences and facilitating effective communication among families and staff.
- Communicated clearly and professionally under high-pressure conditions.
- Managed scheduling records and confidential information accurately.
- Maintained organization and efficiency while managing multiple responsibilities, contributing to seamless operations in labor and delivery.
- Delivered supportive, welcoming experiences in sensitive environments, creating comforting atmospheres for patients and families.
Counter Staff Member
Tatte Bakery And Cafe
Washington, DC
07.2024 - 11.2025
- Delivered consistent, high-quality customer service, enhancing customer satisfaction in a fast-paced environment.
- Guided customers in selections and addressed inquiries, ensuring informed purchasing decisions.
- Processed transactions accurately and efficiently to enhance operational flow.
- Maintained a clean, organized workspace to promote efficiency.
- Fostered positive interactions that encouraged repeat business and built customer loyalty.
Barista/Administrative Support
Compass Group USA
Washington, DC
07.2022 - 07.2024
- Delivered exceptional customer service in a high-volume environment, enhancing customer satisfaction.
- Processed transactions and assisted customers with orders, ensuring accuracy and efficiency.
- Executed administrative tasks, including data entry and reporting, to support effective operations.
- Worked collaboratively with team members to meet service goals.
Lead Barista
South Block
Washington, DC
12.2020 - 08.2022
- Trained new team members, contributing to stronger team cohesion and performance.
- Fostered efficient team atmosphere, enhancing collaboration among team members.
- Achieved transaction accuracy through precise management of cash handling processes.
- Resolved customer concerns, resulting in increased customer satisfaction.
Education
High School Diploma -
LAYC Career Academy
Washington, DC06-2020
Skills
- Customer service
- Attention to detail
- Bilingual (English/Spanish)
- Team Collaboration
- Fast-paced multitasking
- Relationship building
- Cash handling
- Product recommendations
Certification
- CPR/AED Certification - American Health Association (Valid through 2026)
Timeline
Unit Secretary, Labor and Delivery
Medstar Washington Hospital Center
02.2026 - Current
Counter Staff Member
Tatte Bakery And Cafe
07.2024 - 11.2025
Barista/Administrative Support
Compass Group USA
07.2022 - 07.2024
Lead Barista
South Block
12.2020 - 08.2022
High School Diploma -
LAYC Career Academy