Kristine Flatt
Des Moines
Summary
Skilled administrative professional prepared for responsibilities of a Revenue Recovery Specialist. Proven ability to handle patient records, coordinate communication, and manage scheduling with precision and meticulous attention to detail. Strong focus on team collaboration and adaptability to changing needs ensures reliable support in high-pressure and dynamic environments. Known for excellent organizational skills, attention to confidentiality, effective problem-solving, and critical thinking skills under pressure.
Overview
9
9
years of professional experience
Work History
Unit Secretary, Labor and Delivery
UnityPoint Health - Des Moines
Des Moines, IA
12.2020 - Current
- Facilitated smooth admission process for patients by collecting personal information, verifying insurance details, and explaining consent forms.
- Contributed to a positive work environment through effective collaboration with interdisciplinary teams during shift changes and huddles.
- Streamlined the unit's daily workflow by accurately maintaining the patient census and bed availability.
- Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
- Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
- Created a welcoming atmosphere for patients and their families while managing visitor access according to hospital guidelines.
- Supported compliance with hospital policies by accurately entering data into electronic health record systems.
- Reduced stress on nursing staff during high-volume periods by providing administrative support as needed during peak times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Promoted patient safety by proactively identifying potential issues or discrepancies in medical documentation.
Certified Sterile Processing Technician
UnityPoint Health - Des Moines
Des Moines, IA
08.2016 - 12.2020
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Assured instrument availability by managing inventory and promptly restocking supplies as needed.
- Promoted a culture of continuous improvement by participating in ongoing training and professional development opportunities.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Reduced the risk of infection by strictly adhering to established guidelines for decontamination procedures.
- Safeguarded patient confidentiality, complying with HIPAA regulations in handling sensitive information throughout the workflow process.
- Increased compliance with industry standards through meticulous documentation of all sterilization processes.
- Enhanced department efficiency with thorough inspection and functionality testing of surgical instruments.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Education
High School Diploma -
East High School
Des Moines, IA06-2001
Skills
- Professionalism and confidentiality
- Teamwork and cooperation
- HIPAA compliance
- Time management expertise
- Document management
- Microsoft office suite proficiency
- Medical terminology proficiency
- Electronic health records management
- Customer service
- Problem-solving
- Multitasking
- Adaptable and flexible
Timeline
Unit Secretary, Labor and Delivery
UnityPoint Health - Des Moines
12.2020 - Current
Certified Sterile Processing Technician
UnityPoint Health - Des Moines
08.2016 - 12.2020
High School Diploma -
East High School
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