Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic

Betelhem Adege

Omaha,US

Summary

Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. To achieve set goals and targets, I am highly motivated and driven. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Horseshoe Casino
Council Bluffs, IA
06.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Customer Representative

United Airlines
Omaha, NE
02.2016 - 05.2020
  • Listened to the questions and concerns of customers in order to provide answers or responses
  • Provided excellent customer service by quickly resolving issues and responding to inquiries
  • Reviewed and updated customer account profiles in [Software]

Customer Service Representative Supervisor

Air canada
Omaha, NE
06.2019 - 04.2020
  • Boarding flights and reporting daily flight information.
  • Reporting daily shift.
  • We conducted regular performance reviews with team members to identify areas of improvement in customer service skills.
  • Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
  • Communicated regularly with upper management regarding updates on team progress toward goals set forth by the organization.
  • Recruited, hired and trained new Customer Service Representatives according to company policy.

Education

Bachelor of Science - Multidisciplinary Studies

University of Nebraska Omaha
Omaha, NE
05-2024

Skills

  • Fluent in English and Amharic
  • Proven team leader
  • Contact Centers
  • Customer Relationship Management (CRM)
  • Sales
  • Leadership
  • Creative problem-solving

Certification

  • Certificate of Excellence, Liberty's Promise -December- 2015
  • Certificate of Participation, Ethiopian Community Center- 2015
  • Certification of Completion, Barbizon- 2014
  • Certification of Achievement, E.O.T Kidane Mihiret Church Kids Department- 2013
  • Certification of Achievement, Montgomery Blair High School- 2013
  • Certification of Achievement Central High school 2014
  • Certification of Achievement of Marriott CEC
  • Certification from Alaska Airlines

Websites

Accomplishments

  • Alpha Sigma honors

Timeline

Server

Horseshoe Casino
06.2023 - Current

Customer Service Representative Supervisor

Air canada
06.2019 - 04.2020

Customer Representative

United Airlines
02.2016 - 05.2020

Bachelor of Science - Multidisciplinary Studies

University of Nebraska Omaha

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Betelhem Adege