Josselin Diaz
Omaha,NE
Overview
3
3
years of professional experience
Work History
Server Bartender
Cheddars Stratch Kitchen
Omaha, NE
11.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive engagement.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously, prioritizing tasks to maintain workflow during peak hours.
Ship Dock PA/Ship Clerk
OMA2 Amazon Fulfillment Center
09.2024 - Current
- Produce daily reports tracking Trailer, Pallet, and Go Cart inventory in the yard to ensure operational efficiency.
- Oversee the precise loading and departure of multiple scheduled VRIDs at a time, including CPTs and sweepers.
- Identify and coached AA and CPT chaser errors through individualized or group training sessions, offering encouragement and positive feedback to improve accuracy.
- Develop a strategic plan for staging areas on the dock floor in collaboration with the Area Manager, streamlining the process of tracking customer shipments.
- Led and trained a team of 3+ AAs over two months, ensuring smooth AA rotation ahead of peak season and improving CPT preparation.
- Coordinate trailers to assigned dock doors and cross docks using SSP, troubleshooting shipping issues and resolving errors to maintain flow.
- Maximize trailer utilization to reduce transportation costs, maintained tracking for load performance, and collaborated with Transportation teams to address driver issues, yard move delays, late inbound volume, and load swaps.
- Demonstrate a thorough understanding of shipping requirements, including carrier rules, destination-specific regulations, and container types.
- Implement and ensure compliance with all safety protocols regarding dock and trailer operations, maintaining a safe working environment.
- Act on critical safety concerns by escalating missing safety straps at employee stations, preventing potential hazards and earning a Safety Pin award from the supervisor.
AFE Amazon Associate
OMA2 Amazon Fulfillment Center
01.2023 - 09.2024
- Collaborated with various departments and worked alongside cross-functional teams to successfully achieve operational goals.
- Ensured compliance with company safety regulations at all times, while encouraging team members to do the same.
- Performed above path rate thresholds to ensure CPTS were met.
- Functioned as a AFE process guide by assisting managers in conducting audits and facilitating training sessions on new processes.
Education
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Omaha South Highschool
01.2021
Skills
- Fluent in speaking and writing in Spanish
- Effective in leading, training, time management and team delegation
- Microsoft Word, Microsoft Excel and Microsoft Project
- Skilled in identifying and solving issues in fast-paced environments
- Inbound and Outbound Problem Solve trained
- Jam cleared, RCW4 robot, TDR, and VCR certified
- Forklift, Pallet Jack, and Electric Pallet Jack certified
Timeline
Server Bartender
Cheddars Stratch Kitchen
11.2024 - Current
Ship Dock PA/Ship Clerk
OMA2 Amazon Fulfillment Center
09.2024 - Current
AFE Amazon Associate
OMA2 Amazon Fulfillment Center
01.2023 - 09.2024
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Omaha South Highschool