Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isabella Marroquin Ortiz

East Elmhurst,NY

Summary

Hardworking Server and bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server Bartender

Toloache
Manhattan, New York
03.2022 - Current
  • Preparing the dining area by placing napkins, service plates, and cutlery on tables
  • Adhering to sanitation standards to keep their guests safe
  • Helping guests chose food and beverages offered by the restaurant
  • Staying updated on the current menu and advising guests accordingly
  • Welcoming guests into the dining area and helping them to their tables
  • Receiving customer orders and transferring them to kitchen staff
  • Identifying customer's unique dietary needs and other special orders
  • Opening and pouring wine at the table side
  • Calculating customer bills and printing receipts
  • Adhering to the restaurant's service standards and dress code
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.

Hostess

Toloache
Manhattan, New York
01.2022 - 03.2022
  • Managing bookings, either in person, over the phone, or online
  • Providing waiting times to customers who are not pre-booked
  • Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding
  • Providing a point of contact for customer feedback and helping to resolve any customer issues
  • Providing personalized service and assistance for large parties of guests and VIPs
  • Ensuring cleanliness and hygiene standards are met in the front of house area
  • Assisting with the opening and closing of the restaurant
  • Learning the food and beverage menu.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Extend knowledge on open table, Resy, Uber eats, grub hub, etc.

Poke and Korilla Cashier

US Open
Flushing, New York
09.2021 - 09.2023
  • Opening and closing, when opening, prepare the station by filling ice buckets, restoke utensils, filling out the fridge and making inventory before opening
  • When closing, clean out all the stations, empty all the buckets, refill the fridge, mop and make an inventory of beverages and utensils
  • Learned how to handle huge amount of people placing orders and multi-tasking.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

Vitellio’s Marketplace
02.2021 - 03.2022
  • Learn how to use the register, count money, give change, returns, refunds, use debit and credit cards when not having it physically and constant interaction with customers
  • Part of the job was finding products, taking orders over the phone, shopping for customers and making deliveries to send the order out
  • Working under pressure with a big amount of people, I learned how to handle busy hours with a high-quality service
  • Learned how to make signs and memorized all the plu codes needed for the produce.

Cashier

Metro Taqueria
Steinway Street , NY
04.2020 - 09.2020
  • Take Orders over the phone, pack them, charge over the phone with credit cards and send orders out
  • Kept track of online and mobile orders such as Doordash, Seamless, Ubereats and websites from the store
  • Peel and cut fruit, make natural uses from customer requests or from the menu
  • Opening and closing the restaurant
  • Refill stations property and cleaning, this includes food needed from the line such as guacamole, pico de gallo, cheese, cilantro, limes, etc
  • Restock what was missing from beverages and utensils
  • Clean all the stations and empty out what wasn’t good or no longer needed
  • Cleaning included washing the sink, putting utensils on the dishwasher area mop and taking the trash out.

Education

Associate of Applied Science - Paramedic

Borough of Manhattan Community College of The City University of New York
New York, NY
07-2025

Skills

  • Bilingual (English and Spanish)
  • Beverage Preparation
  • Guest Engagement
  • Table Setting
  • Table Bussing
  • Food Running
  • Dining customer service
  • Service prioritization
  • Point of Sale (POS) system operations
  • Order Accuracy
  • High-volume dining
  • Liquor, wine, and food service

References

Reference available upon request

Timeline

Server Bartender

Toloache
03.2022 - Current

Hostess

Toloache
01.2022 - 03.2022

Poke and Korilla Cashier

US Open
09.2021 - 09.2023

Cashier

Vitellio’s Marketplace
02.2021 - 03.2022

Cashier

Metro Taqueria
04.2020 - 09.2020

Associate of Applied Science - Paramedic

Borough of Manhattan Community College of The City University of New York

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Isabella Marroquin Ortiz