Delivered consistent yearly escalation in sales figures.
Store Manager
SMCP
02.2023 - 07.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Pandora Jewelry
07.2022 - 01.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Marketing Director
Vero Beach Outlets
09.2017 - 06.2022
Sourced and approved advertising initiatives to strengthen community relations.
Boosted visitation numbers via organized events.
Cultivated strong tenant and community connections.
Succeeded as a finalist at the ICSC Shopping Center Event through strategic event planning.
Designed a leadership initiative for leading the local Youth Guidance Group.
Designed and initiated a unique Guest Services space at the Outlet Center.
Involved in all local Chambers and Ambassador programs in Indian River County.
Awarded completion of a specialized leadership initiative in Indian River County.
District Manager NJ North
Godiva
08.2014 - 09.2015
Managed and enhanced team performance in 10 New Jersey sites.
Generated sales totaling $9 million.
Directed management team by implementing corporate strategies to meet company goals.
District Manager NJ North
Coach
05.2013 - 08.2014
Oversaw development of teams at 11 sites within NJ and NY.
11 Million in volume.
Facilitated corporate strategies and guided management team to achieve sales plan and company goals.
Elevated results from bottom district to fourth rank in North America.
Oversaw the development of an Area Manager responsible for five sites.
High visibility market, Board of Directors, and Investor walks.
District Manager NJ
BCBGMAXAZRIA
08.2012 - 05.2013
Managed and oversaw teams across 14 locations within NJ and NY.
Directed operations totaling 12 Million in volume.
Facilitated corporate strategies and guided management team to achieve sales plan and company goals.
Moved results from -2.58% to flat on YTD results.
Manage three separate divisions, Department store, Retail and Factory.
District Manager PA/NJ
Lucky Brand Jeans
08.2011 - 08.2012
Directed and developed teams in 9 stores covering PA and NJ.
11 Million in volume.
Identified bottom performers and managed performance.
Hired 3 store managers, promoted one to area manager.
Ensured desired company results in the areas of customer service, profitability, training, and merchandising.
Market Director Philadelphia
J Crew
05.2008 - 07.2011
Directed and developed teams in 7 stores.
32 Million in volume.
Facilitated corporate strategies and guided employees to achieve company objectives in the areas of sales management, store development and store support.
Ensured desired company results in the areas of customer service, profitability, training, and merchandising.
Monitored daily sales and customer service performance.
Customer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for MenCustomer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for Men