Donna Costley
Customer Service Tech Support
Seagoville,TX
Summary
Dynamic educator and office manager with a proven track record at Costley Threads and Printing. Expert in office management and relationship building, I foster engaging learning environments and deliver exceptional customer service and technical support. Skilled in critical thinking, I enhance customer success and streamline office operations effectively.
Overview
6
6
years of professional experience
Work History
Teacher and Officer Worker
Maddie Academy
08.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Office Manager and Customer Service
Costley Threads and Printing
03.2019 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
American InterContinental University
Schaumburg, IL08-2019
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
Timeline
Teacher and Officer Worker
Maddie Academy
08.2021 - Current
Office Manager and Customer Service
Costley Threads and Printing
03.2019 - 08.2021
High School Diploma -
American InterContinental University
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