Donna Costley
Customer Service Tech Support
Seagoville,TX
Summary
Dynamic educator and office manager with a proven track record at Costley Threads and Printing. Expert in office management and relationship building, I foster engaging learning environments and deliver exceptional customer service and technical support. Skilled in critical thinking, I enhance customer success and streamline office operations effectively.
Overview
6
6
years of professional experience
Work History
Teacher and Officer Worker
Maddie Academy
Seagoville, TX
08.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Office Manager and Customer Service
Costley Threads and Printing
Seagoville, TX
03.2019 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
American InterContinental University
Schaumburg, IL08-2019
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
Timeline
Teacher and Officer Worker
Maddie Academy
08.2021 - Current
Office Manager and Customer Service
Costley Threads and Printing
03.2019 - 08.2021
High School Diploma -
American InterContinental University