Beth Devereaux
Highlands,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Team Leader
NYRA Bets
Remote
06.2025 - Current
- Analyzed performance metrics to identify trends, driving strategic adjustments to enhance team productivity.
- Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Hospitality Associate
et al Fine Food
09.2023 - 05.2025
- Provided exceptional customer service, enhancing dining experiences while efficiently managing orders and maintaining high-quality food presentation standards.
- Demonstrated strong work ethic and adaptability while maintaining exceptional attention to detail. Consistently met deadlines through effective time management and prioritisation skills.
- Proactively identified process improvements and implemented creative solutions. Balanced multiple responsibilities while maintaining high quality standards and reliability.
- Applied critical thinking to solve complex problems efficiently. Maintained organised workflow systems while consistently demonstrating reliability and accountability.
- Embraced learning opportunities with genuine curiosity and dedication. Consistently demonstrated punctuality, professionalism, and willingness to take on additional responsibilities.
- Cultivated a growth mindset, delivering high-quality work through meticulous organisation and resourcefulness. Resolved complex challenges by applying analytical thinking and innovative approaches.
- Developed creative solutions to workflow challenges, consistently seeking opportunities for improvement. Adapted quickly to changing priorities while maintaining exceptional quality standards.
Hotel Operations Manager
Beachwalk Resort
Sea Bright, NJ
05.2021 - 09.2023
- Trained new staff on procedures, enhancing team efficiency and service quality.
- Assisted GM in hiring, improving staff selection and retention.
- Coordinated daily operations, ensuring smooth supply management and event execution.
- Managed vendor relations, optimizing supply chain and invoice processing.
- Streamlined operational workflows, resulting in reduced response times and enhanced guest satisfaction ratings from 2021-2023.
Booking Concierge/ Central Support Agent
Life House Hotels
Remote
11.2018 - 04.2021
- Educated customers on billing and support, enhancing satisfaction and loyalty.
- Suggested additional services post-sale, boosting revenue.
- Handled complaints with solutions, ensuring high guest satisfaction.
- Managed complex payment processing systems while educating customers on billing procedures, meticulously investigating complaints and implementing tailored solutions to maintain guest loyalty.
- Streamlined payment processing while resolving complex guest inquiries, creating efficient solutions that preserved customer relationships and enhanced service quality.
Education
Associate of Fine Art - Graphic Design
Brookdale Community College
Lincroft, NJBachelor’s - Graphic Design
Southern New Hampshire University
Remote12-2028
Skills
- Customer Service
- Operations Management
- Salesforce
- Microsoft Office
- Team Management
- Data Entry
- Client Relations
- Front Desk Operations
- Concierge Services
- Security Procedures
- Leadership
- Complex Problem-solving
- Conflict resolution
- Attention to detail
- Staff training
Timeline
Team Leader
NYRA Bets
06.2025 - Current
Hospitality Associate
et al Fine Food
09.2023 - 05.2025
Hotel Operations Manager
Beachwalk Resort
05.2021 - 09.2023
Booking Concierge/ Central Support Agent
Life House Hotels
11.2018 - 04.2021
Associate of Fine Art - Graphic Design
Brookdale Community College
Bachelor’s - Graphic Design
Southern New Hampshire University