Beth Duncan
Lapeer,MI
Summary
Proven Server Trainer at Big Boy, adept in food inspection and fostering guest engagement. Excelled in mentoring servers on menu knowledge and customer service excellence, significantly enhancing dining experiences. Demonstrated leadership by example, ensuring team proficiency in order accuracy and efficient support. Skilled in elevating service standards and building meaningful customer relationships.
Motivated server at Flag City with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
20
20
years of professional experience
Work History
Server
Flag City Diner
10.2008 - 08.2024
- Used slow periods to restock supplies, clean dining room,and set up for next shift.
- Worked with POS system to place orders, manage bills, and provide the best dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers. Making sure all customers felt welcome and enjoyed experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server Trainer
Big Boy
06.2004 - 07.2008
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated by example at all times making sure to perform to the best of my ability.
Education
High School Diploma -
Lapeer West High School
Lapeer, MI06-2021
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZ07-2012
Skills
- Food inspection
- Hostess support
- Table resetting
- Team member support
- Guest engagement
- Supply restocking
- Order accuracy
Timeline
Server
Flag City Diner
10.2008 - 08.2024
Server Trainer
Big Boy
06.2004 - 07.2008
High School Diploma -
Lapeer West High School
Associate of Applied Science - Psychology
University of Phoenix
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