BETH FINSON
PHOENIX,AZ
Summary
Driven professional with a track record of enhancing customer satisfaction and reducing complaints at Sparklight Business through exceptional service and problem-solving skills. Excelled in payment processing and quality assurance, demonstrating empathy and assertiveness in customer negotiations at Cox Communications. Skilled in both hard and soft skills, committed to achieving results without exceeding a numerical percentage.
Overview
23
23
years of professional experience
Work History
Business Sales Customer Care Specialist
Sparklight Business
09.2014 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer inquiries via phone, email and web-based platforms.
Collections Specialist & Bus Care Specialist
Cox Communications
09.2001 - 08.2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Education
Bachelor of Arts - Education
Case Western Reserve University
Cleveland, OH06.1971
Skills
- Payment Processing
- Quality Assurance
- Customer service excellence
Timeline
Business Sales Customer Care Specialist
Sparklight Business
09.2014 - 04.2024
Collections Specialist & Bus Care Specialist
Cox Communications
09.2001 - 08.2014
Bachelor of Arts - Education
Case Western Reserve University
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