Beth Hodges
Sales Manager
Mount Olive,AL
Summary
Accomplished Retail Sales Manager offering over 15 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established Mobility retailers. Positive team manager with record of high employee retention rates.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Manager
AT&T Mobility
Gardendale , AL
03.2005 - 12.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created employee schedules to align coverage with forecasted demands.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Retail Sales Associate
AT&T Mobility
Hoover, AL
04.2002 - 03.2005
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree - English
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Corner High School
Warrior, AL 08.1992 - 05.1995
Skills
Productivity maximization
undefinedAccomplishments
- Supervised team of 12 staff members.
- Exceeded monthly store sales goals 8 months in a row.
- Uncovered and eliminated security issues, reducing shrinkage.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Manager
AT&T Mobility
03.2005 - 12.2016
Retail Sales Associate
AT&T Mobility
04.2002 - 03.2005
High School Diploma -
Corner High School
08.1992 - 05.1995
No Degree - English
The University of Alabama
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