Cloud Computing
Etienne Mercado
US AIR FORCE VETERAN
San Antonio
Summary
Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Retail Sales Manager
Beer N All
San Antonio
05.2022 - 11.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Geospatial Intelligence Analyst
United States Air Force
Hampton, Virgina
04.2015 - 06.2021
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Complied with state and federally mandated regulations for [Type] construction.
- Maintained [Type] security clearance level for governmental projects and operations.
- Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
- Supervised intelligence activities and provided technical, operational and administrative guidance and direction to [Number] enlisted soldiers.
- Trained and mentored [Number] junior geospatial imagery analysts in [Year].
Hotel Night Auditor
Sandestin Golf and Beach Resort
Destin, Florida
11.2020 - 03.2021
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Customer Service Representative
Walmart
San Antonio
01.2013 - 02.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Utah 08.2023 - Current
Associate of Applied Science - Intelligence Studies
Community College of The Air Force
Alabama 06.2017 - 09.2023
Associate of Arts - Elementary School Teaching; General Science
Northwest Vista College
Texas 08.2011 - 12.2012
Skills
Training and mentoring
Promotions and specials
Team Building
Productivity maximization
Database Management
Extensive personal network
Analytical problem solver
Accomplished manager
Software
Coding and Programming
Microsoft Suite
Interests
Cultural Exchange
Language Teaching
Historical Films
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Cloud Computing
Western Governors University
08.2023 - Current
Retail Sales Manager
Beer N All
05.2022 - 11.2022
Hotel Night Auditor
Sandestin Golf and Beach Resort
11.2020 - 03.2021
Associate of Applied Science - Intelligence Studies
Community College of The Air Force
06.2017 - 09.2023
Geospatial Intelligence Analyst
United States Air Force
04.2015 - 06.2021
Customer Service Representative
Walmart
01.2013 - 02.2015
Associate of Arts - Elementary School Teaching; General Science
Northwest Vista College
08.2011 - 12.2012