Beth Hooper
Summary
Hardworking and reliable employee with strong organizational skills, eager to further my career in helping Tennesseans. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Managed Care Specialist 3
State of Tennessee Division of TennCare
01.2024 - Current
- Maintained detailed records of patient health information in TEDS.
- Determined eligibility for Medicaid / TennCare by using information provided by our members and utilized policy to make those determinations.
- Maintained cases in a timely manner.
- Completed weekly reports reviews and provided those to Program Manager.
- Assisted with in office walk-in members.
DCS Maximization Specialist
State Of Tennessee Department Of Children's Services
12.2014 - 01.2024
- Gathered, organized and input information into TFACTS system to make eligibility decision.
- Used State and Federal Policy to make Title IV-E and TennCare/Medicaid eligibility determinations.
- Acted on behalf of foster children with disabilities to file applications for SSI/SSA when necessary.
- Completed various reports to send to upper management regarding cases pending and completed.
- Trained other DCS employees on Title IV-E and TennCare.
Eligibility Counselor 2
State Of Tennessee Department Of Human Services
04.2003 - 12.2014
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Performed eligibility assistance, case management, referrals or related function.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Uploaded and submitted verification documents and completed applications.
- Complied with department, organization and government policies and procedures.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
Case Manager 2 / Home Co Case Manager
State Of Tennessee Department Of Children's Services
11.2001 - 04.2003
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in community events to promote services and engage with public.
- Conducted foster home, parent home and school visits to ensure all parties' needs were being met and to assist with any barriers to permanency for the families I worked with.
Education
Sociology / Social Work Concentration
Tennessee Technological University
Cookeville, TN12-1998
Skills
- Strong organization
- Active listening
- Teamwork
- Adaptability
- Problem-solving
- Professional demeanor
- Excellent communication
- Professionalism
- Reliability
Timeline
Managed Care Specialist 3
State of Tennessee Division of TennCare
01.2024 - Current
DCS Maximization Specialist
State Of Tennessee Department Of Children's Services
12.2014 - 01.2024
Eligibility Counselor 2
State Of Tennessee Department Of Human Services
04.2003 - 12.2014
Case Manager 2 / Home Co Case Manager
State Of Tennessee Department Of Children's Services
11.2001 - 04.2003
Sociology / Social Work Concentration
Tennessee Technological University
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