Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Beth Horton

Indianapolis,IN

Summary

I am proficient in all forms of communication whether it be in person, written, online or over the phone. Able to interact with staff and customers in an empathetic, kind and succinct manner. Master of MS Office, Adobe Cloud and related in-house accounting and inventory management software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Driver

DoorDash
10.2022 - Current
  • Being an independent contractor for DoorDash has enabled me to plan my own schedule, manage earning strategy and goals
  • Attention to detail and customer service practiced on every delivery.

Prior Authorization Representative

Cigna Health Benefits
11.2020 - 02.2022
  • Assisted patients with prescription and payment options
  • Organized and documented patient interactions in accounts.

Customer Service Specialist

R1 RCM
07.2018 - 05.2020
  • Met and exceeded goals regarding patient satisfaction
  • Strategized with team about ways to improve service.

Education

Bachelor's Degree - Applied Science and Technology / Marketing

Ball State University
01.1988

Skills

  • Adobe
  • Communication skills
  • Customer service
  • Listening
  • Microsoft office
  • Project management
  • Public speaking
  • Writing
  • Customer Service
  • Time Management
  • Problem-Solving
  • Punctual and Reliable

Timeline

Driver

DoorDash
10.2022 - Current

Prior Authorization Representative

Cigna Health Benefits
11.2020 - 02.2022

Customer Service Specialist

R1 RCM
07.2018 - 05.2020

Bachelor's Degree - Applied Science and Technology / Marketing

Ball State University
Beth Horton