Beth Iskra
Dental Professioal
Chardon,OH
Summary
Passionate about promoting lasting customer satisfaction through quality service and unparalleled support. Proficient in contributing to company success by establishing rapport with clients, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Support Team Lead
Thommen Medical USA
Cleveland, OH
10.2008 - Current
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Develop highly empathetic client relationships and maintain reputation for exceeding service standard goals, while managing 40%-60% of team orders.
- Investigate and resolve customer inquiries and complaints quickly.
- Cross-trained to back up other departments (Logistics, Purchasing, Shipping/Receiving, A/R, Quality, Training/Education)
- Collaborative role in program implementation (SAP, Avatax, DataTrans, Microsoft Teams, Microsoft Sharepoint, Memory.com)
Clinical
Proctor| Lakeland Community College
01.2012 - Current
- Clinical proctor for 2nd year dental hygiene students
Dental Hygienist
Macy Family Dentistry
Mentor, OH
06.2011 - 07.2022
- Temporary vacation replacement role that transitioned into a part-time position tailored to accommodate my current obligations.
Residential Staff
LAB - Learning About Business
Painesville, OH
06.2009 - 06.2014
- Co-manage overnight safety of students for this NPO during a summer week-long college campus residency experience
Education
Bachelor of Science - Dental Hygiene
West Liberty University
West Liberty, WV 05.2001 -
EFDA Certification - Expanded Function Dental Assistant
Case Western Reserve University
Cleveland, OH 05.2001 -
Skills
Technical Support
undefinedAccomplishments
- Thommen Medical Inspire Award Recipient, 2019 & 2020
- OSDB Licensed/Registered
- Local Anesthesia, General Supervision
Timeline
Clinical
Proctor| Lakeland Community College
01.2012 - Current
Dental Hygienist
Macy Family Dentistry
06.2011 - 07.2022
Residential Staff
LAB - Learning About Business
06.2009 - 06.2014
Customer Support Team Lead
Thommen Medical USA
10.2008 - Current
Bachelor of Science - Dental Hygiene
West Liberty University
05.2001 -
EFDA Certification - Expanded Function Dental Assistant
Case Western Reserve University
05.2001 -
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