Beth Landress
Charlotte,NC
Summary
At Dressler's Restaurant, I excelled in roles from Trainer to Banquet Captain, showcasing my adeptness in planning and coordination alongside creative problem-solving. My proactive approach in training and banquet lead enhanced guest satisfaction and operational efficiency, embodying a blend of strong leadership and innovative solutions.
Overview
2025
2025
years of professional experience
Work History
Trainer
Dressler's Restaurant
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Guided team members on effective techniques and strategies.
- Continued mentorship for enhanced performance after training period.
Server
Dressler's Restaurant
10.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Guided guests on menu selections considering food allergies.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Banquet Captain
Dressler's Restaurant
10.2017 - Current
- Coordinated setup of event spaces to meet client requirements, ensuring smooth operation.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Responded to client inquiries in a professional manner, enhancing customer relationships.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menu items, meeting the specific needs of clients and guests.
- Addressed unforeseen event issues with creative methods, enhancing overall guest satisfaction.
- Worked closely with event planners, ensuring smooth event execution.
- Partnered with external event organizers to ensure accurate realization of their vision.
- Resolved guest issues swiftly, ensuring customer satisfaction.
- Accurately recorded transactions through efficient processing of customer payments.
- Guided customers in choosing menu items, addressing inquiries and offering general information.
- Guaranteed precise transactions by implementing efficient billing and payment protocols.
- Helped in the coordination of large-scale banquet events, ensuring flawless execution.
- Handled last-minute alterations efficiently, maintaining seamless event flow.
- Enhanced event ambiance with creative table settings and decor arrangements.
Education
Associates - Theater
Broward College
Fort Lauderdale, FLSkills
- New hire training
- Planning and coordination
- Creative problem solving
- Train-the-trainer
Accomplishments
*Helped clients find homes within their budget. Introduced clients to effective mortgage brokers for specific needs. Ensured on a timely close with efficient real-estate closing attorneys and title company.
Timeline
Server
Dressler's Restaurant
10.2017 - Current
Banquet Captain
Dressler's Restaurant
10.2017 - Current
Trainer
Dressler's Restaurant
Associates - Theater
Broward College
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