Beth Macnow-Marsh

Dynamic professional seeking a challenging position within a progressive company to leverage extensive multilayer skills. With years of experience in human resources, administration, and management in the hospitality industry, a deep understanding of employee and management interactions has been cultivated. Proven success in enhancing operations and addressing complex issues demonstrates a strong ability to drive results. Committed to building lasting relationships with key decision-makers, customers, and team members to advance organizational objectives while embracing new professional challenges.

• Implemented, designed, organized, and structured promotional brochures, programs, flyers, career fair materials, newsletters, billing procedures, reports, forms, tracking reports, surveys, and file systems within a variety of offices.
• Proficient in a variety of computer applications such as: WordPerfect, Microsoft Word, Excel, Access, PowerPoint, Publisher, Print Shop, PageMaker, Google Suite, Canva, Delphi, ABRA, PeopleSoft, ADP Timesaver, System 21 On Q, SalesPro, IVantage, Visual Matrix, Workday, CAST, Kronos, Paychex, Ascentis, Workday, Paycom, Constant Contact Direct Mailing, some Quick books.
• Payroll programs proficient in ADP and Paychex Flex
• Social Media/Networking: such as Facebook, Twitter, LinkedIn, Pinterest, some knowledge of Instagram and Snapchat
• Utilizing effective people skills for promotions from entry level to management status and served in positions on committees (Employee Relations and Safety) from Secretary to President.
• Performed light bookkeeping duties, including accounts receivable, accounts payable, balance statements, checkbook monitoring, coding of invoicing, petty cash reconciliation, and bank deposits.
• Possess the ability to work independently, exercise independent judgment and discretion in performing tasks, work with little supervision, and utilize problem-solving to accomplish the goal.
• Was a member of SHRM, was certified in an alcohol awareness training program (TIPS), and provided off-site training for a variety of locations within specific brand-managed hotels, and had train-the-trainer training.
• CPR and Forklift certified.
• State of Arizona Fingerprint Card valid till 12/2028
• Arizona Notary valid till 2/2027

• Successfully opened a Hilton Branded full-service hotel with 119 rooms and 3,256 sq. ft. of meeting space in the positions of HR Manager, Payroll Manager and Catering Manager with 75 employees. Transitioned a 150-room hotel from Best Western to Four Points by Sheraton, transitioned from different Management Companies Rim Hospitality to Interstate Hotels and Resorts
• Utilizing effective people skills for promotions from entry-level positions to management and Executive level status and served on various internal committees hold positions from Secretary to Chairperson. Promoted within the first 90 days to 1 year into new positions of Director of Catering and Human Resources Director at which time I held dual positions.
• Designed and implemented promotional brochures, packages, menus, career fair materials, newsletters, standard operating procedures for departments, analysis of competition’s products, sales negotiation, strategic planning, various forms, reports, and client interaction both with clients and contractors to maximize revenues.
• Managed all aspects of the Sales and Catering process from the booking of the sale, rate quotes, rooming lists, reservations, client contact and service, contracts, banquet event orders, reconciliation of banquet tickets, menus, guarantees, audio visual, transportation, diagrams, room set-ups, and site visits for both an individual and multiple properties.
• Starting up an office with HR practices from ground zero and all aspects of HR including: payroll administration, policies and procedures, wage analysis, hiring, terminations, recruiting, job fairs, creating or updating job descriptions, skills checklists, mission and value statements, on-boarding and off-boarding employee recognition, safety and risk management, FMLA, ADA, LOA, benefits administration, maintaining time off policies, personal files, garnishments, support orders.
• As an Executive Committee member of the staff my responsibilities made me accountable for decision-making processes relating to administrative, managerial, and Human Resources that could impact the business.
• Successfully transitioned into a new position that required building it from the ground up (i.e., starting a new office up with all the resources, tools, and administrative requirements needed and monitoring and maintaining the office.
• Accounting tasks included coding and billing invoices, Banquet Event Orders (processing, coding, and reconciliation), P&L, reconciliation, posting charges, accounts receivable, bank deposits, petty cash disbursements, and handling. Budget Preparation/Forecasting/Administration. Develop, recommend, implement, and manage the budgets, marketing plans, goals, and forecasts.
• Planned, implemented, and coordinated all bookings assigned, provided concierge services for groups, participated in outside sales blitzes with the Sales Team, and worked with group meetings consistently of 5-500 attendees with group groups of 10-30 rooms. Booked meeting space ranging from 500 sq. ft. – 12,000 sq. ft. for all markets (Corporate, Social, SMERF, Tour & Travel, and Convention).
• Various businesses transitioned HRIS/Payroll programs from ADP to Paychex and from Ascentis to Paycom.