BETH MAYASARI
Columbus,OH
Summary
Accomplished Human Resources and hospitality professional with a proven track record of driving employee engagement, optimizing HR operations, and supporting financial excellence in high-volume environments. Known for strategic leadership, process improvement, and delivering measurable results in recruitment, compliance, and team performance.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Human Resources Assistant / Account Payable
Hilton Columbus Polaris
Columbus, OH
04.2023 - Current
- Spearhead full-cycle recruitment, onboarding, and talent integration, ensuring seamless hiring experiences
- Drive internal communications strategy, elevating employee engagement and organizational alignment
- Deliver impactful onboarding and compliance training, strengthening workforce readiness and retention
- Act as HRIS (UKG) expert, managing payroll coordination, timekeeping, and employee data integrity
- Provide trusted guidance on benefits, policies, and employee relations, ensuring compliance and satisfaction
- Maintain and audit HR documentation with precision, ensuring audit readiness and regulatory compliance
- Lead wellness and safety initiatives, fostering a positive and engaged workplace culture
- Partner with external systems (FMLA, Equifax, Payroll Services) to streamline HR operations
Front Office Manager
Hilton Garden Inn Columbus Airport
Columbus, OH
10.2022 - 04.2023
- Directed front office operations for high-volume property serving 500+ guests weekly
- Led, coached, and developed a team of 10+, driving performance excellence
- Increased guest satisfaction (SALT) scores by 35% through strategic service improvements
- Maintained outstanding financial accuracy with less than 0.5% variance
- Strengthened cross-functional collaboration with Sales, F&B, and airport partners
- Optimized staffing and scheduling to improve efficiency and cost control
Front Office Supervisor
Hilton Columbus Polaris
Columbus, OH
03.2022 - 10.2022
- Served as Manager on Duty, ensuring seamless daily operations and exceptional guest experiences
- Managed complex reservations and payment authorizations with high accuracy
- Supported execution of large-scale events, coordinating across departments
- Elevated service recovery outcomes through effective guest engagement and feedback management
Front Office Supervisor / Assistant Manager
Sheraton Suites
Columbus, OH
11.2021 - 03.2022
- Maintained brand excellence while contributing to a 17% increase in guest satisfaction
- Supervised operations and team performance, fostering a high-engagement environment
- Achieved a 4.8/5 employee engagement score through strong leadership and support
Front Office
Hilton Columbus Polaris
Columbus, OH
03.2019 - 12.2020
- Delivered exceptional service, achieving 95% guest satisfaction and boosting repeat business
- Maintained 100% accuracy in financial transactions and front desk operations
- Ranked top 3 in upselling for six consecutive months with a 20% conversion rate
- Resolved guest concerns with a 100% success rate, strengthening loyalty
Education
Digital Marketing Certificate -
Columbia University
01.2021 - 10.2021
Bachelor of Business Administration -
De La Salle University
08.1998 - 08.2002
Associate degree - Tourism Management & Air Transportation
Tourism Academy of Indonesia
07.1996 - 07.1998
Skills
- Human Resources Operations
- Recruitment & Talent Acquisition
- Employee Engagement
- HRIS (UKG)
- Payroll Support
- Compliance
- Audits
- Accounts Payable
- Financial Reconciliation
- Training & Development
- Team Leadership
- Hospitality Operations
- Guest Experience Excellence
Certification
- 300-Hour Registered Yoga Teacher, Himalayan Yoga School, India, 2018
- 200-Hour Registered Yoga Teacher, Kirana Yoga School, Bali, 2016
Earlier Career Highlights
- Investment Realtor - Delivered 20% annual growth and 100% client retention
- Creative Team, MNC Global TV - Produced content reaching 95M+ viewers
- Marketing Communication Manager - Increased brand visibility by 30%
- Account Executive Roles - Achieved up to 257% of quota
Timeline
Human Resources Assistant / Account Payable
Hilton Columbus Polaris
04.2023 - Current
Front Office Manager
Hilton Garden Inn Columbus Airport
10.2022 - 04.2023
Front Office Supervisor
Hilton Columbus Polaris
03.2022 - 10.2022
Front Office Supervisor / Assistant Manager
Sheraton Suites
11.2021 - 03.2022
Digital Marketing Certificate -
Columbia University
01.2021 - 10.2021
Front Office
Hilton Columbus Polaris
03.2019 - 12.2020
Bachelor of Business Administration -
De La Salle University
08.1998 - 08.2002
Associate degree - Tourism Management & Air Transportation
Tourism Academy of Indonesia
07.1996 - 07.1998