Beth Miller
Springfield,MO
Summary
Goal-oriented, energetic, upbeat, and passionate provider relations enthusiast with hands on experience in urban and rural community planning supported with a profound knowledge of event planning, provider recruitment, and the importance of building relationship alliances leading to successful fundraising campaigns and sales initiatives. Achiever of significant reductions in time-to-fill metrics and surpassing recruitment goals. Extremely competent in planning advanced marketing techniques, addressing economic growth development issues, and the ability to train, influence, and lead others with a positive demeanor. Expert in healthcare industry knowledge and physician engagement, I excel in proactive outreach and strategic account management, demonstrating both hard and soft skills essential for driving results and fostering long-term partnerships. Proven track record of success in sales, fundraising, provider recruitment, and nonprofit business management industries.
Overview
20
20
years of professional experience
Work History
Provider Recruiter/Student Engagement Specialist
Jordan Valley Community Health Center
Springfield, MO
02.2022 - Current
- Reduced time-to-fill metrics by implementing effective pre-screening techniques to identify qualified candidates quickly. From 1 year to 6 months in 2022; from 6 months to 3-4 months in 2023. Tracking at 2-3 months in 2024.
- Enhanced company's reputation by building strong relationships with healthcare providers and organizations.
- Optimized recruiting efforts by staying up-to-date on industry trends and changes in healthcare regulations affecting staffing needs.
- Collaborates w/JVCHC leadership to identify dental recruitment goals, understand clinic needs, initiate onboarding processes for providers, & participate in transition planning for provider off boarding
- Primarily responsible for identifying, developing, & implementing strategies to target & recruit providers
- Carries out a variety of marketing & other administrative tasks while providing customer service to hiring directors, managers, & supervisors to accomplish recruitment goals
- Develops/coordinates a comprehensive Dental Provider recruitment program to reach staffing goals
- Achieves identified targets: Hired 9 dentists and 2 hygienists in 2022. Hired 14 dentists,1 pediatric dentist, & 2 hygienists in 2023. Continued growth as needs arise in 2024
- Leverages search software, databases, & other recruitment resources
- Markets employment opportunities & promotes JVCHC as employer of choice on social media, publications, job boards, conferences, recruitment fairs, direct mail
- Carries out market studies regarding Provider employment trends & shares w/administration
- Meets directly w/dental candidates for welcome meetings; facilitates clinic & community tours, & coordinates interview schedules including site visits
- Verifies credentials & references, prepares contract offers as directed for presentation to providers and maintains & monitors contract records.
- Liaison to connect relocated Dental Providers to community & transition resources
- Maintains daily log of recruitment activities & efforts and provides assistance to provider credentialing process
- Develops relationships w/regional provider schools & residency programs to connect with new provider workforce for dental & medical departments
- Communicates w/internal stakeholders, as well as w/candidates, residency program coordinators, program directors, & advanced practitioner’s programs; including presentations to these programs at lunch & learn events.
Donor Recruitment Account Manager I
American Red Cross
Springfield, MO
08.2020 - 02.2022
- Developed and cultivated long term philanthropic relationships with individual and company donors at schools, colleges, churches, and businesses.
- Cultivated and managed over 130 Red Cross Blood Drive events in 13 southwest Missouri counties. (Greene, Ozark, Douglas, Webster, Wright, Laclede, Polk, Hickory, Camden, Texas, Howell, Shannon, & Oregon Missouri counties.)
- Orchestrated, held, and conducted monthly planning meetings for each blood drive event.
- Developed and directed blood drive events at the local level
- Strengthened relationships with high level donors and corporate partners, subsequently achieving all blood donor goals set for each county for every year multiple years.
- Recruited and trained more than 100 volunteers in a thirteen-county region to plan and implement successful blood drive events in respective communities.
- Motivated volunteers in organizing over 30 new blood drive events and was ultimately responsible for seeing that overall blood unit goals were met and over 600 new blood donors were acquired. More units than any account manager before in my territory.
- Trained more than 50 NEW blood drive host volunteers on best practices and event standards.
- Hit and surpassed all assigned county's blood unit goals during my employment.
- Facilitated appropriate marketing campaign materials through social media, radio, and print media.
- Developed and cultivated long term philanthropic relationships with individual and company donors at schools, colleges, churches, and businesses.
Corporate Sales Trainer/Director of New Business Development
Varsity Brands
Memphis, TN
01.2018 - 03.2020
- Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
- Implemented a mentorship program that paired experienced staff with new hires which led to accelerated learning curves.
- Created a culture of continuous learning and development through ongoing coaching sessions, promoting employee growth and career advancement.
- Designed training materials and examinations and facilitated cross-functional training for employees
- Executed 4 annual training sessions for internal and external employees
- Authored new training procedures and manuals for employees
- Collaborated with subject matter experts to design training programs and instructional materials to educate state directors, apparel reps, and inside sales team specialists
- Increased program success by proactively reviewing and improving different aspects of the system
- Authored, optimized, and monitored training processes
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements
- Ensured consistent application of company values throughout all training initiatives, fostering a cohesive corporate culture among employees.
- Mentored new hires with personalized coaching sessions, enhancing their skills and boosting overall team performance.
- Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
- Developed analysis reports targeting new business accounts
- Mentored and motivated a team of new business development specialists to reach and exceed revenue and participant goals
- Stimulated over $1,000,000 in new business revenue the first year exceeding goal of $750,000
- Generated leads and set up appointments quickly to maximize conversion chances
- Delivered exceptional level of service to customers by listening to concerns and answering questions
Midwest Regional Development Manager
Varsity Brands
Memphis, TN
01.2010 - 12.2017
- Expanded regional presence through targeted outreach efforts to potential clients and partners.
- Identified market trends and adjusted development strategies accordingly, ensuring sustained growth.
- Analyzed sales data to identify areas of opportunity for improvement, implementing targeted initiatives that yielded positive results.
- Conducted regular competitor analysis to stay ahead of industry trends and maintain a competitive edge within the market.
- Evaluated staff performance regularly, providing constructive feedback and creating development plans when needed.
- Oversaw budget planning and allocation for regional projects, ensuring cost-efficiency while maintaining quality standards.
- Established strong relationships with key clients, leading to long-term partnerships and repeat business.
- Increased regional sales by developing and implementing strategic marketing plans.
- Collaborated with other Regional Development Managers to share best practices and drive nationwide consistency in company policies and procedures.
- Promoted a culture of continuous improvement by encouraging feedback from employees and implementing necessary changes for enhanced performance.
- Implemented data-driven decision-making processes to improve overall efficiency and productivity within the region.
- Managed a team of sales representatives, resulting in improved performance and increased revenue.
- Collaborated with state directors on creating a sales plan for a 9-million-dollar territory that maintains and expands customer base. Territory consisted of 10-14 states
- Motivated state directors to continually improve relationships with current accounts and create multiple strategies for new customers opportunities
- Targeted focus on constant exploration of new ideas to meet customer needs and maintain knowledge of current and emerging competitors in the market
- Managed a team of state directors in daily sales, customer maintenance, marketing the camp brands, and utilizing Varsity Apparel reps to grow camps, clinics, and events
- Trained, coached, and inspired employees in the Midwest region
- Recommended products for current and new customers; helped to create new products to meet customer's needs
- Attended and presented at multiple conferences within Midwest region
- Organized regional events such as trade shows or conferences, strengthening brand visibility within the area.
State Director
Varsity Brands
Memphis, TN
01.2007 - 12.2009
- Grew the UCA (Universal Cheerleaders Association) camp brand in Missouri & Nebraska
- Operated daily sales, contact and customer service management, marketing brand, developing customer relationships, and utilizing apparel reps and instructors to grow camps, clinics, and events
- Developed and maintained relationships, while increasing customer base with new UCA customers
- Supported all customers, apparel reps, and area instructors with information and materials needed in the recruitment and retention of teams to Varsity Spirit camps and events
- Marketed all events in territory with assistance from internal marketing and sales support
- Constantly explored new ideas to meet customer needs and maintained knowledge of current and emerging competitors in the market
- Cooperated with regional manager, marketing department, and university relations department on all set-up and advertising of all camps, clinics, and conferences including suggestions on new locations
- Recruited new instructors to assist the staffing director with events in the territory year round
- Provided the highest level of education to coaches, including but not limited to: AACCA (American Association of Cheerleading Coaches and Advisors) and NFHS (National Federation of High Schools)
Community Development Director
American Cancer Society
Springfield, MO
01.2004 - 12.2006
- Developed and cultivated long term philanthropic relationships with individual and company donors
- Controlled 4 different Relay for Life events in 4 southwest Missouri counties
- Planned, held, and conducted monthly planning committee meetings for each Relay for Life event
- Developed and planned fundraising events at the local level
- Strengthened relationships with high level donors and corporate partners, subsequently achieving all fundraising goals set for each county for multiple years
- Recruited and trained more than 100 volunteers in a four county region to plan and implement Relay for Life events in respective communities
- Led volunteer committees in organizing Relay for Life events, and was ultimately responsible for seeing that overall monetary goals were met
- Trained more than 250 team captains on fundraising best practices and event standards
- Hit and surpassed all assigned county's fundraising goals every year
- Promoted volunteerism within the community by establishing effective recruitment campaigns and recognition events.
Education
Bachelor of Arts - Human Service Agency Mgt/Recreation Admin.
Missouri Valley College
Marshall, MOSkills
Provider Relations Enthusiast
Health Care Industry Knowledge
Provider Centered
Account Management
Physician Engagement
Proactive Outreach
Timeline
Provider Recruiter/Student Engagement Specialist
Jordan Valley Community Health Center
02.2022 - Current
Donor Recruitment Account Manager I
American Red Cross
08.2020 - 02.2022
Corporate Sales Trainer/Director of New Business Development
Varsity Brands
01.2018 - 03.2020
Midwest Regional Development Manager
Varsity Brands
01.2010 - 12.2017
State Director
Varsity Brands
01.2007 - 12.2009
Community Development Director
American Cancer Society
01.2004 - 12.2006
Bachelor of Arts - Human Service Agency Mgt/Recreation Admin.
Missouri Valley College