Beth Petrovic
Uniontown,PA
Summary
Compassionate caregiver skilled in delivering personal care support and ensuring client comfort and safety. Expertise in effective communication with clients and families, documenting care activities, and reporting changes. Experienced in supervising customer service teams, emphasizing quality assurance and issue resolution while maintaining compliance. Proficient in training and mentoring staff to enhance team performance through constructive feedback.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Angels On Call Homecare
Uniontown, PA
05.2024 - 07.2025
- Provided personal care support for clients in private homes through Angels On Call Home Care.
- Assisted clients with bathing, dressing, grooming, and daily hygiene routines.
- Monitored client comfort, communicating changes to care supervisors and family members to ensure timely adjustments in care.
- Prepared meals and snacks aligned with client preferences and dietary instructions, promoting health and satisfaction.
- Reminded clients about medications and daily care schedules.
- Supported mobility, transfers, and walking with careful hands-on assistance.
- Performed light housekeeping to maintain safe, clean home environments.
- Documented care activities and communicated updates with Angels On Call Homecare team.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided mental and emotional support, fostering a positive environment to enhance client well-being.
Supervisor
TTEC
Uniontown
09.2016 - 09.2022
- Directed and supervised a team of 15 employees in daily operations.
- Supervised TTEC customer service teams through daily call center operations
- Coached agents on customer experience, service standards, and call handling
- Monitored schedules, attendance, and staffing coverage for TTEC work queues
- Reviewed calls, chats, and emails for quality and compliance
- Managed escalated customer issues and guided resolution steps
- Delivered feedback using TTEC performance and coaching tools
- Coordinated with operations leaders on workflow changes and staffing needs
- Supported team training on procedures, systems, and service updates
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Manager
Papa John's Pizza
Uniontown, Pa
02.2010 - 07.2022
- Managed Papa John's Pizza store operations during busy shifts and daily service
- Trained team members on pizza preparation, customer service, and delivery procedures
- Scheduled staff coverage for kitchen, make line, and front counter needs
- Monitored food safety, cleanliness, and sanitation across dining and prep areas
- Controlled inventory for dough, toppings, boxes, and restaurant supplies
- Handled customer concerns and resolved service issues with professional communication
- Supervised cash handling, register accuracy, and end-of-shift balancing
- Coordinated opening and closing tasks for Papa John's Pizza location
- Monitored staff performance and provided feedback to address issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members to enhance job performance and service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Uniontown
Uniontown, PASkills
Compassionate caregiver skilled in delivering personal care support and ensuring client comfort and safety Expertise in effective communication with clients and families, documenting care activities, and reporting changes Experienced in supervising customer service teams, emphasizing quality assurance and issue resolution while maintaining compliance Proficient in training and mentoring staff to enhance team performance through constructive feedback
Compassionate caregiver skilled in delivering personal care support and ensuring client comfort and safety Expertise in effective communication with clients and families, documenting care activities, and reporting changes Experienced in supervising customer service teams, emphasizing quality assurance and issue resolution while maintaining compliance Proficient in training and mentoring staff to enhance team performance through constructive feedback
Timeline
Home Health Aide
Angels On Call Homecare
05.2024 - 07.2025
Supervisor
TTEC
09.2016 - 09.2022
Manager
Papa John's Pizza
02.2010 - 07.2022
Uniontown