Beth Predmore
Turtle Creek,PA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Cybercrunch
Greensburg, Pennsylvania
11.2025 - 05.2026
- Answered customer questions and provided accurate information on products and services, ensuring informed decision-making.
- Educated customers on product features and benefits, enhancing their understanding and satisfaction.
- Asked targeted questions to identify service needs and entered information accurately into electronic systems.
- Maintained detailed records of customer interactions and transactions for improved follow-up and service continuity.
Dispatcher/Customer Service Representative
Restano Plumbing, Heating and Cooling
Pittsburgh, Pennsylvania
09.2024 - 07.2025
- Prioritized and managed incoming service calls and maintenance requests to ensure timely response.
- Addressed customer questions and scheduling conflicts through effective communication to enhance service experience.
- Communicated delays and service changes to customers, ensuring transparency and maintaining satisfaction.
- Optimized technician routes to improve productivity and reduce travel time.
Server/FOH Trainer/Duty Manager
Atria's Restaurant And Tavern
Murrysville, Pennsylvania
08.2012 - 12.2024
- Delivered front-of-house service that supported repeat business and customer loyalty.
- Remembered guest preferences to create a more personalized customer experience.
- Trained new staff on service procedures and daily front-of-house tasks.
- Addressed guest concerns to protect service quality and maintain positive relationships.
Account Manager
Ross Welding Supplies
Tarentum, Pennsylvania
04.2006 - 09.2010
- Cultivated strong client relationships through proactive communication and effective problem-solving.
- Implemented account management processes, ensuring consistent delivery of quality service standards.
- Generated leads and identified market expansion opportunities, thereby contributing to overall business growth.
- Provided training on products and services regarding current NFPA regulations and procedures
Inside Sales/Specialty Gas Representative/Purchasing Agent
Jackson Welding Supply
Pittsburgh, Pennsylvania
03.2002 - 02.2006
- Managed specialty gas orders while addressing specific customer product needs to enhance satisfaction.
- Delivered technical support to assist customers in optimizing welding processes and equipment usage.
- Cultivated vendor relationships to ensure competitive pricing and consistent supply for operations.
- Prepared shipping documentation for hazardous materials in line with requirements.
Education
Some College (No Degree) - Social Work
Community College of Allegheny County
Pittsburgh, PASkills
- Customer relationship management
- Dispute resolution
- Customer engagement
- Dispute resolution
- Communication skills
- Empathy and patience
Timeline
Customer Service Representative
Cybercrunch
11.2025 - 05.2026
Dispatcher/Customer Service Representative
Restano Plumbing, Heating and Cooling
09.2024 - 07.2025
Server/FOH Trainer/Duty Manager
Atria's Restaurant And Tavern
08.2012 - 12.2024
Account Manager
Ross Welding Supplies
04.2006 - 09.2010
Inside Sales/Specialty Gas Representative/Purchasing Agent
Jackson Welding Supply
03.2002 - 02.2006
Some College (No Degree) - Social Work
Community College of Allegheny County