Beth Roca Andahua
Jacksonville,FL
Summary
Dedicated Customer Service Representative backed with more than 20 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the companies I work. Proven ability to establish rapport with clients and exceed targets on the business goals.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Mission BBQ
Jacksonville, FL
05.2021 - Current
- Greet customers and make sure they have what they need.
- Engage and build Long Term Loyal Relationships with Our customers.
- Attend meetings, answer phone calls.
- Help with catering orders.
Customer Service Representative
Dnv Gl
Annandale, VA
03.2018 - 05.2021
- Check cashing.
- Bill payments.
- Money Transfers.
Guest Service Representative
Mission BBQ
Alexandria, VA
01.2017 - 02.2018
- Greet customers and make sure they have what they need.
- Engage and build Long Term Loyal Relationships with Our customers.
- Attend meetings, answer phone calls.
- Help with catering orders.
Travel Agent
Festival Tour Operators
Anaheim , CA
01.2014 - 07.2016
- Meet with clients to determine travel needs.
- Sells and coordinate transportation, accommodations, insurance, tours and activities.
- Advise clients regarding destinations, cultures, customs, weather and activities.
- Collect payments, travel arrangements.
- Handle travel issues.
- Build and maintain relationships with travel and tour operators.
- Attend travel seminars.
- Maintain accurate records of booking, payments and transactions.
Education
High School Diploma -
Jose Maria Arguedas
Lima, Peru12-1999
Some University - Tourism And Travel Management
University of San Martin De Porres
Lima, PeruSkills
- Property Security
- Reservation Management
- Customer Service
- Guest Relations
- Data Entry
- Computer Skills
- Product Sales
- Detail Oriented
- Issue Resolution
- Financial Transactions
- Food and Beverage Area Setup
- Cash handling experience
- Payment Processing
- Documentation And Reporting
- Guest Orientation
Affiliations
- Learn new languages.
- Reading.
- Travel.
Languages
Spanish
Professional
English
Professional
Timeline
Guest Service Representative
Mission BBQ
05.2021 - Current
Customer Service Representative
Dnv Gl
03.2018 - 05.2021
Guest Service Representative
Mission BBQ
01.2017 - 02.2018
Travel Agent
Festival Tour Operators
01.2014 - 07.2016
High School Diploma -
Jose Maria Arguedas
Some University - Tourism And Travel Management
University of San Martin De Porres
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