Beth Thompson
Lewiston,Idaho
Summary
Full time employment to continue expanding my health care knowledge by being on a team who focuses on core strategies and best practices in the health and wellness industry.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Care Coordinator
Blue Cross of Idaho
01.2022 - Current
- Conducts outreach to motivate, facilitate, and educate members about the benefits of dual programs
- Evaluate members’ status including physical, mental, and social determinants of health
- Identify, plan, implement and evaluate appropriate health care interventions in conjunction with the provider treatment plan
- Motivate members to be active and engaged participants in their health and overall well-being
- Help members review benefit concerns and connect with internal resources to expedite resolution of concerns and inquiries
- Coordinate with healthcare providers, support special programs within the department, provide administrative support to internal and external care management and care coordination teams
Business System Analyst Support Services
Cambia Health Solutions
08.2019 - 12.2022
- Provide daily support, maintenance, and enhancement of existing systems (Facets), as well as the development, configuration and delivery of new systems to directly support Cambia Core Strategies and Key Initiatives
Health Coach Senior (Human Perf & Well Coach SR)
Regence
10.2016 - 08.2019
- Support members willing to improve behaviors and habits through the stages of change in the areas of tobacco cessation, weight loss and nutrition, exercise and fitness, stress management, sleep support and expertise in the area of weight loss with a focus on bariatric surgery
- Work with Disease management, Care Managers, and Behavioral Health Clinicians when appropriate
- Participated in program development and material build in all areas with specific leadership and expertise in the areas of tobacco cessation and weight loss with a focus on bariatric surgery
- Demonstrated proficiency in all health systems and deliverables
Health Coach II
Regence BlueShield of Idaho
01.2008 - 10.2016
- Support members willing to improve behaviors and habits through the stages of change in the areas of tobacco cessation, weight loss and nutrition, exercise and fitness, stress management, sleep support and expertise in the area of weight loss with a focus on bariatric surgery
- Participated in program development and material build in all areas with specific leadership and expertise in the areas of tobacco cessation and weight loss with a focus on bariatric surgery
Certified Personal Trainer
Gold’s Gym Lewiston Idaho
02.2007 - 05.2010
- Worked with clients one on one and teams
- Used motivational interviewing to establish goals, performed health and fitness assessments, and designed exercise programs based on the outcome of their health assessments
- As a Trainer, I assisted with nutrition and exercise plans along with setting weekly goals
- Besides training clients one on one, I worked as a Coach with teams participating in the Biggest Loser contest at Gold’s Gym
Health Coach I
Regence BlueShield of Idaho
10.2005 - 01.2008
- Using motivational interviewing and other behavior change theories, supported members to make healthy lifestyle changes specifically in the areas of tobacco cessation, weight loss and nutrition, exercise and fitness, stress management and sleep support
- Offered webinar and other presentations on tobacco cessation and participated in integration with other internal and external departments
Claims Service Analyst, Level I, II, and III
Regence BlueShield of Idaho
04.2001 - 10.2005
- Processing regular and foreign claims verifying providers, diagnosis and procedure codes to ensure accuracy and correct billing processes
- Completed on-line medical terminology course to support this work
Data Entry/ICR Operator 1
Regence BlueShield of Idaho
07.2000 - 04.2001
- Contribute to overall customer satisfaction by the timely and accurate entry of claims into the computer system
Micrographic Technicians Support
Regence BlueShield of Idaho
07.1999 - 07.2000
- Responsible for sorting claims and documents to be imaged and distributing mail to departments within Regence
Education
Bachelor of Science - Kinesiology: Health Promotion, Personal Training, and Wellness Coaching
Lewis Clark State College
05.2011
Skills
- Patient assessment
- Community outreach
- Cultural sensitivity
- Team collaboration
- Empathy and compassion
- Active listening
- HIPAA compliance
- Case management
- Organizational standards
- Verbal and written communication
- Problem-solving
- Organizational skills
- Policy adherence
- Patient advocacy
- Time management
- Multitasking and organization
- Progress monitoring
- Care planning
- Treatment Planning
- Client relationship management
- Insurance practices
- Ethical judgment
- Resource allocation
- Multidisciplinary team collaboration
- Needs assessment
- At-home care instruction
- Quality assurance
- Monitoring tools
Certification
- American Council on Exercise Personal Trainer
- Wellcoaches certified Wellness Coach
- Training in Motivational Interviewing through Oregon Health Sciences University
- Tobacco Cessation certification through American Institute for Preventive Medicine
- Cardiopulmonary Resuscitation and First Aid certified
- Medical Terminology (six weeks online) through Boise State University
Service and Committees
- Washington Quits Coverage & Services Committee, 02/01/07 – 05/01/09
- American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD), 04/01/09 - Present
- Women’s and Girls’ Sports Day at Lewis-Clark State College, 2008 - 2010
- Kinesiology Club Member at Lewis-Clark State College, 08/01/08 – 05/01/11
- Snake River Juniors Volleyball Club Treasurer, 2018 - 2022
- Volunteer support for Valley Boys and Girls Club, Ongoing
References
- Michelle Hill, (208) 305-9949, Health Coach Co-worker for the past 20 years.
- Kelly Blewett, (309) 840-2798, Work together on the Board of Directors for the Snake River Juniors Volleyball Club.
- Demeri Sam-Thornhill, (208) 957-3877, Care Coordination Supervisor.
Timeline
Care Coordinator
Blue Cross of Idaho
01.2022 - Current
Business System Analyst Support Services
Cambia Health Solutions
08.2019 - 12.2022
Health Coach Senior (Human Perf & Well Coach SR)
Regence
10.2016 - 08.2019
Health Coach II
Regence BlueShield of Idaho
01.2008 - 10.2016
Certified Personal Trainer
Gold’s Gym Lewiston Idaho
02.2007 - 05.2010
Health Coach I
Regence BlueShield of Idaho
10.2005 - 01.2008
Claims Service Analyst, Level I, II, and III
Regence BlueShield of Idaho
04.2001 - 10.2005
Data Entry/ICR Operator 1
Regence BlueShield of Idaho
07.2000 - 04.2001
Micrographic Technicians Support
Regence BlueShield of Idaho
07.1999 - 07.2000
- American Council on Exercise Personal Trainer
- Wellcoaches certified Wellness Coach
- Training in Motivational Interviewing through Oregon Health Sciences University
- Tobacco Cessation certification through American Institute for Preventive Medicine
- Cardiopulmonary Resuscitation and First Aid certified
- Medical Terminology (six weeks online) through Boise State University
Bachelor of Science - Kinesiology: Health Promotion, Personal Training, and Wellness Coaching
Lewis Clark State College