Grace Tomlin
LIMA
Overview
3
3
years of professional experience
Work History
Baker
Dunkin' Donuts
Lima, OH
04.2026 - Current
- Managed inventory of baking supplies, minimizing waste and ensuring availability of ingredients.
- Assisted in training new staff on baking techniques and safety protocols.
- Collaborated with team members to streamline production processes and improve efficiency.
- Implemented best practices for cleanliness and organization in the baking area.
- Monitored product displays to ensure appealing presentation for customer attraction.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Decorated donuts with intricate designs, ensuring high quality and visual appeal.
- Utilized various icing techniques to enhance product presentation and customer satisfaction.
- Enhanced customer satisfaction by crafting visually appealing donut designs and maintaining consistency in product presentation.
- Demonstrated precise attention to detail when applying various toppings, icings, and fillings for high-quality finished products.
Customer Service Representative
Kroger
Bellefontaine, OH
05.2023 - 05.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Collaborated with team members to ensure prompt service delivery.
- Provided feedback on customer preferences to improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Liberty Salem High School
West Liberty, OH05.2024
Bachelor of Science -
The Ohio State University
Lima, OH05.2028
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Cleanliness standards
- Quality control
- Product presentation
- Cake decorating
- Traditional baked goods
- Recipe development
- Icings and fondant
- Inventory management
Timeline
Baker
Dunkin' Donuts
04.2026 - Current
Customer Service Representative
Kroger
05.2023 - 05.2024
Bachelor of Science -
The Ohio State University
High School Diploma -
West Liberty Salem High School