Beth Young
Newburgh,IN
Summary
Seeking a Customer Support role with two years of experience in both outbound and inbound call center environment. Dependable professional that is dedicated to customer satisfaction and supporting the team initiative.
Overview
6
6
years of professional experience
Work History
Applications Agent/Remote
Ecallogy
10.2022 - 04.2025
- Conducted thorough outbound calls to assist customers with the completion of the Heat Assistance online applications. Provided empathetic support for those in crisis situations.
- Collaborated effectively with team members to navigate sensitive application inquiries.
- Employed specialized software to research and verify customer eligibility, providing accurate and timely information to facilitate the application completion.
Associate
Panera Bread
05.2019 - 03.2020
- Maintained bakery presentation by systematically arranging and replenishing items according to company guidelines.
- Facilitated a smooth customer experience through prompt and precise handling of register transactions.
- Contributed to team development by assisting in the training of new staff members on operational procedures and customer service standards.
Education
Associate of Arts - Applied Business
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Proficient typing and navigating computer systems
- Empathetic to customer's situation
- Familiar working remotely
- Professional Demeanor
Timeline
Applications Agent/Remote
Ecallogy
10.2022 - 04.2025
Associate
Panera Bread
05.2019 - 03.2020
Associate of Arts - Applied Business
University of Cincinnati Blue Ash College
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