Bethanie Lyn Hale
Summary
Accomplished Customer Service Representative at Foundever, adept in CRM and problem-solving, significantly enhanced customer loyalty and satisfaction. Skilled in managing high-stress situations and improving service delivery, demonstrating a strong blend of critical thinking and professional telephone demeanor. Achieved notable increase in repeat business through empathetic resolution of customer complaints and effective conflict resolution. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Foundever
Remote
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Manager/Executive Assistant to the Chief Operating Officer
Wolfe And Wine
Houston, Tx
03.2016 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Assistant Store Manager
Broadside Gaming
Katy, TX
01.2015 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
Denny's
Roanoke, VA
04.2003 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
High School Diploma -
Cave Spring High School
Roanoke, VA06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Professional telephone demeanor
- Customer satisfaction measurement
- Call Center Operations
- Administrative Support
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Foundever
01.2021 - Current
Restaurant Manager/Executive Assistant to the Chief Operating Officer
Wolfe And Wine
03.2016 - 07.2021
Assistant Store Manager
Broadside Gaming
01.2015 - 01.2020
Server
Denny's
04.2003 - 01.2012
High School Diploma -
Cave Spring High School