Beth Ann Lenhard
717-368-1747
MARIETTA,PA
Summary
Dynamic business owner with a strong background in operations management and customer service. Skilled in training teams and managing projects to deliver exceptional results. Committed to driving efficiency and satisfaction within diverse customer environments.
Overview
47
47
years of professional experience
Work History
Owner/Operator
Wallpapering by BethAnn
Lancaster, PA
02.1996 - Current
- Oversaw all aspects of wallpaper installation projects, ensuring quality and client satisfaction.
- Managed inventory and procurement of wallpaper materials, maintaining cost efficiency.
- Developed customized design plans for clients, enhancing aesthetic appeal of residential spaces.
- Trained and supervised team members in best practices for installation techniques and customer service.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Operated with safety and skill to avoid accidents and delays.
Rural Mail Carrier, Window Clerk
USPS, United States Postal Service
Mount Joy, PA
03.2021 - 01.2024
- Delivered mail efficiently across rural routes, ensuring timely service and customer satisfaction.
- Managed daily route logistics, optimizing delivery schedules and minimizing delays.
- Maintained accurate records of deliveries and customer interactions to ensure accountability.
- Trained new staff on safety protocols and operational procedures for mail delivery.
- Implemented best practices for handling difficult weather conditions during deliveries.
- Established strong relationships with customers, addressing inquiries and resolving issues promptly.
- Handled accurate cash payments for postage and incurred fees.
- Organized mail ahead of delivery runs for correct routing.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Ensured secure delivery of sensitive documents, gaining trust from community members.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Teller II
Susquehanna Bank
Lancaster, PA
06.2013 - 05.2017
- Processed customer transactions efficiently and accurately to ensure seamless banking experiences.
- Assisted customers with account inquiries, providing clear and helpful information to enhance service satisfaction.
- Maintained cash drawer integrity by balancing daily transactions and adhering to security protocols.
- Educated customers on bank products and services, promoting features that meet individual financial needs.
Teller, Loan Accounting, Credit Cards, Mortgages
Fulton Bank
Lancaster, PA
10.1978 - 06.1995
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
Education
High School Diploma -
Hempfield High School
LandisvilleSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Rural Mail Carrier, Window Clerk
USPS, United States Postal Service
03.2021 - 01.2024
Teller II
Susquehanna Bank
06.2013 - 05.2017
Owner/Operator
Wallpapering by BethAnn
02.1996 - Current
Teller, Loan Accounting, Credit Cards, Mortgages
Fulton Bank
10.1978 - 06.1995
High School Diploma -
Hempfield High School