Bethany Bennett
Huntsville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service/Cashier
Circle K
Huntsville, US
11.2023 - 07.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Efficiently operated cash register, accurately processing transactions and handling cash
- Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction
- Maintained a clean and organized checkout area to enhance the overall shopping experience for customers
- Processed returns and exchanges according to company policies, ensuring accuracy in refunding or crediting customers' accounts
- Managed high-volume cashier station during peak hours, maintaining efficiency while delivering excellent service
- Demonstrated strong attention to detail when reconciling cash drawer at the end of each shift
- Developed rapport with repeat customers through personalized interactions resulting in increased customer loyalty
- Maintained confidentiality when handling sensitive customer information
Customer Service Lead/Cashier
Mapco
Huntsville, US
01.2023 - 07.2024
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Efficiently processed cash, credit card, and check transactions using a point-of-sale (POS) system
- Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift
- Resolved customer complaints or concerns in a professional and timely manner to ensure customer satisfaction
- Assisted customers with product inquiries, locating items, and providing recommendations based on their needs
- Maintained knowledge of current promotions, discounts, and special offers to effectively upsell products or services
- Closely followed company policies regarding returns, exchanges, refunds, and store credits
- Safeguarded company assets by implementing proper cash handling procedures and following security protocols
- Increased customer loyalty by consistently delivering friendly service that exceeded expectations
Front End Associate/Cashier
Walmart SuperCenter
Huntsville, US
02.2022 - 09.2022
- Provided exceptional customer service by greeting and assisting customers at the front end cashier
- Efficiently processed cash, credit card, and mobile payments for customer purchases
- Collaborated with team members to achieve daily sales targets and meet store objectives
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Performed price checks for customers upon request or when discrepancies were identified
- Handled large volumes of cash transactions with precision while maintaining security protocols
Front End Cashier
Walmart Neighborhood Market
Huntsville, US
08.2019 - 10.2021
- Provided exceptional customer service by greeting and assisting customers at the front end cashier
- Efficiently processed cash, credit card, and mobile payments for customer purchases
- Resolved customer inquiries, complaints, and issues in a professional and timely manner
- Collaborated with team members to achieve daily sales targets and meet store objectives
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
- Performed price checks for customers upon request or when discrepancies were identified
- Handled large volumes of cash transactions with precision while maintaining security protocols
- Participated in regular staff meetings to discuss updates on promotions, product knowledge, or procedural changes
- Investigated pricing discrepancies brought up by customers during checkout process
Food Server
Logan's Roadhouse
Huntsville, US
06.2013 - 07.2019
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Education
Associate's degree - Data Entry
National Career College
Huntsville, AL12.1987
Skills
- Upselling
- Order Entry
- Computer Skills
- Communication Skills
- Data Entry
- Front Desk
- Pricing
- Product Knowledge
- Merchandise Restocking
- Payment Collection
- Up-selling tech
- Refunds and exchanges
- POS Systems
Assessments
Reliability, Proficient, 09/01/24, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service/Cashier
Circle K
11.2023 - 07.2024
Customer Service Lead/Cashier
Mapco
01.2023 - 07.2024
Front End Associate/Cashier
Walmart SuperCenter
02.2022 - 09.2022
Front End Cashier
Walmart Neighborhood Market
08.2019 - 10.2021
Food Server
Logan's Roadhouse
06.2013 - 07.2019
Associate's degree - Data Entry
National Career College