Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Bernard

Houma,LA

Summary

Dynamic Nail Technician/Assistant Manager with a proven track record at Majestic Nails, excelling in customer service and nail art techniques. Renowned for building strong client relationships and enhancing satisfaction through personalized consultations. Skilled in appointment management and time management, consistently delivering high-quality services while maintaining a clean and safe environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Nail Technician/Receptionist

Majestic Nails
07.2012 - Current
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele. Used acrylics, gels and glitters to create custom nail art designs for clients. Offered advice and recommended products to improve and maintain nails.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Communicated effectively with management concerning important customer issues.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients. Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.

Licensed Nail Technician

Nail Fetish
05.2012 - 07.2012
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Hostess/Lead Busser

Lion's Share Restaurant
01.2010 - 05.2012
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Certificate of Completion in Cosmetology - Cosmetology

Blue Cliff College
Houma, LA
10-2012

No Degree - General Studies

L.E. Fletcher Community College
Schriever, LA
01-2010

Terrebonne High School
Houma, LA
05-2009

Skills

  • Customer Service
  • Nail Extensions
  • Time Management
  • Nail Art Techniques
  • Problem-Solving Skills
  • Appointment Management
  • Relationship Building
  • Team Collaboration
  • Client Consultation
  • Verbal and Written Communication
  • Customer Education
  • Operations Leadership
  • Client Service Quality

Certification

  • Licensed Nail Technician - Louisiana, Louisiana Board of Cosmetology - May 2012-Current

Timeline

Nail Technician/Receptionist

Majestic Nails
07.2012 - Current

Licensed Nail Technician

Nail Fetish
05.2012 - 07.2012

Hostess/Lead Busser

Lion's Share Restaurant
01.2010 - 05.2012

Certificate of Completion in Cosmetology - Cosmetology

Blue Cliff College

No Degree - General Studies

L.E. Fletcher Community College

Terrebonne High School

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