Bethany Bishop
Tucumcari,NM
Summary
I am a fast learner and have great customer service skills. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Clerk
Tucumcari Ranch Supply/ Watsons BBQ
06.2009 - 01.2019
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
Assistant Store Manager
Duckwall Tucumcari ALCO
07.2013 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Receptionist
Family Vision Clinic
04.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Assistant/ Phlebotomist
PMS Quay County Family Health
12.2015 - 03.2021
- I was a medical assistant and Certified phlebotomist in a clinic setting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Oversaw the lab and pharmacy protocols, along with training new hires.
Firefighter, EMT/ Firefighter
Tucumcari Fire/EMS
01.2018 - Current
- EMT-B
- Basic
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Assisted in Community outreach programs
911 Emergency Dispatcher/ CTO
TQRECC, Quay County
09.2020 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- I am the Certified Training Officer and oversee all training and maintain records.
Education
AEMT certificate -
Clovis Community College
2019
EMT-B certificate - Emergency Medical Services
Mesalands Community College
Tucumcari, NM12.2017
Health Sciences
Mesalands Community College
12.2015
Associate of Arts - Health Sciences
Mesalands Community College
Tucumcari, NM03.2015
High School Diploma -
Tucumcari High School
Tucumcari, NM05.2012
Skills
- Emergency Assistance
- Special Requests
- Data Entry
- Audit Rating
- Accurate Recordkeeping
- Crisis Management
- Verbal and Written Communication
- Meeting Preparation
- Community Relationships
Certification
I have volunteered in the Extension Office with the 4-H programs as well as sat on the Health Council. I am CPR/ First Aid instructor through American Heart Association. I also teach Stop the Bleed courses in our community.
Timeline
911 Emergency Dispatcher/ CTO
TQRECC, Quay County
09.2020 - Current
Firefighter, EMT/ Firefighter
Tucumcari Fire/EMS
01.2018 - Current
Medical Assistant/ Phlebotomist
PMS Quay County Family Health
12.2015 - 03.2021
Receptionist
Family Vision Clinic
04.2015 - 10.2015
Assistant Store Manager
Duckwall Tucumcari ALCO
07.2013 - 01.2015
Sales Clerk
Tucumcari Ranch Supply/ Watsons BBQ
06.2009 - 01.2019
AEMT certificate -
Clovis Community College
EMT-B certificate - Emergency Medical Services
Mesalands Community College
Health Sciences
Mesalands Community College
Associate of Arts - Health Sciences
Mesalands Community College
High School Diploma -
Tucumcari High School
I have volunteered in the Extension Office with the 4-H programs as well as sat on the Health Council. I am CPR/ First Aid instructor through American Heart Association. I also teach Stop the Bleed courses in our community.
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