Haylie Quintanar-Romero
North Las Vegas,NV
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
ARC Paper/ETC Papers
Las Vegas, NV
06.2024 - Current
- Collaborated with marketing team to create promotional materials for target customers.
- Identified and developed new markets for products or services.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Executed strategic sales plans to expand customer base and revenue.
- Created and presented weekly reports to management on sales performance.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Coordinator
Faciliteq
Las Vegas, NV
05.2023 - 06.2024
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained accurate records of sales activity and generated reports for management review.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Processed orders received from customers within specified timelines.
- Coordinated and finalized sales proposals to complete purchases.
Project Manager
Event Support Group, LLC.
Henderson, NV
01.2022 - 08.2023
- Determined project staffing needs and led resource management.
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Built and established strong partnerships with teams, vendors and contractors.
- Created team objectives and roles with specific goals outlined for each individual.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Modified project plans when needed to better align with organizational objectives.
- Identified reduced transport cost opportunities and improved margins
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Obtained and coordinated materials required to meet contract objectives.
Customer Service Specialist
ARC Paper/ETC Papers
Las Vegas, NV
10.2022 - 01.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Received glowing reviews from management.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Troubleshot shortages and overages to support quality control efforts.
Site Director
Kindercare Education LLC
Las Vegas, NV
07.2019 - 01.2022
- Maintained high levels of quality and performance to achieve the top earnings in the region for 2021.
- Developed a diverse and inclusive environment that enabled success in the areas of profitability, safety, and integrity.
- Verified that all operations met best-practice standards.
- Organized and maintained schedules based on the student-to-teacher ratio for three classes, including in-facility activities.
- Oversaw work of childcare provider's time handling needs of up to 240 children.
- Responded to classroom emergencies and helped handle medical, emotional, and behavioral concerns.
- Recruited, and trained top-quality Teachers to maximize program success.
- Monitored classes to verify conformance with facility policies and optimal safety standards.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste, and strengthening revenue streams.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Teacher
Kindercare Education LLC
Las Vegas, NV
06.2016 - 07.2019
- Maintained daily records of individual activities, behaviors, and meals.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Instructional Assistant
Academica Nevada
Las Vegas, NV
08.2015 - 07.2019
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Supervised students and maintained security throughout school buildings and on field trips.
- Maintained organized and clean classroom and play areas.
- Established positive relationships with students, parents, fellow teachers, and school administrators.
- Adhered to school schedules, regulations, policies, and dress codes to promote safety and learning.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06.2014
Skills
- Strategic account development
- Sales process
- CRM software
- Operational leadership
- Project development and lifecycle
- Budgeting and forecasting
- Cold calling
- Systems implementation
- Account development and networking
- Contract development
- Vendor sourcing
- Hiring and recruitment
- Employee training and development
- Team collaboration
- OSHA safety requirements
- Facility oversight
- Emergency assistance
- Flexible and adaptive
- Organization
- Mentoring and training
- Customer engagement and support
- Verbal and written communication
- Time management skills
- Project planning
Certification
- OSHA 10 Certification
Timeline
Sales Manager
ARC Paper/ETC Papers
06.2024 - Current
Sales Coordinator
Faciliteq
05.2023 - 06.2024
Customer Service Specialist
ARC Paper/ETC Papers
10.2022 - 01.2023
Project Manager
Event Support Group, LLC.
01.2022 - 08.2023
Site Director
Kindercare Education LLC
07.2019 - 01.2022
Teacher
Kindercare Education LLC
06.2016 - 07.2019
Instructional Assistant
Academica Nevada
08.2015 - 07.2019
High School Diploma -
Centennial High School
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