Bethany Burgess
Newark,OH
Summary
Dedicated administrative and customer service professional with experience supporting non-profit and behavioral health organizations through scheduling coordination, client services and office administration. Skilled in managing high-volume communications, maintaining accurate records, and creating positive client experiences and fast-paced environments. Known for professionalism, efficiency and strong interpersonal communication. Currently pursuing a Business management office administration certificate to further develop additional administrative expertise.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Leads Community Action
Newark, OH
03.2024 - Current
- Build positive relationships with clients while ensuring timely and courteous assistance.
- Serve as a primary point of contact, assisting with clients questions, Concerns and service needs.
- Maintain organize records while handling sensitive information confidentially.
- Input client applications into Salesforce system with accuracy and attention to detail.
- Schedule winter crisis and summer crisis appointments throughout program periods.
- Answer and manage multi-line phone system during high call volume while providing professional customer service.
Customer Service Representative
BrightView
Newark, OH
08.2023 - 03.2024
- Perform general administrative and office support duties.
- Scheduled appointments for therapist and coordinated clients visits.
- Greeted and assisted clients in a ensuring, welcoming and supportive environment.
- Answered incoming calls and directed them to the appropriate staff members.
Front Desk Receptionist
The Woodlands
Newark, OH
07.2021 - 08.2023
- Provided administrative assistance to support daily operations.
- Collected payments for classes and services while maintaining accurate records.
- Managed a multi-line phone system and responded to client inquiries.
- Greeted and checked in clients for therapy appointments.
Education
Certificate - Office Administration Certificate
Central Ohio Technical College
Newark, OHGED -
C Tech
Newark, OHSkills
Salesforce CRM
Microsoft word, Outlook and excel
Office administration procedures
Scheduling and database systems
Timeline
Customer Service Representative
Leads Community Action
03.2024 - Current
Customer Service Representative
BrightView
08.2023 - 03.2024
Front Desk Receptionist
The Woodlands
07.2021 - 08.2023
Certificate - Office Administration Certificate
Central Ohio Technical College
GED -
C Tech