- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
Bethany Caldwell
Lebanon,Tennessee
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Membership Experience Team
YMCA Of Middle Tennessee
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow, ensuring timely response to customer needs.
- Developed comprehensive knowledge of product offerings to enhance customer experience.
Sales and Reservations Coordinator
Joe C Davis Outdoor Center
04.2021 - 04.2024
- Coordinator tours, contracts, guest request and collects all fees Connect with public both via phone and email communications Collect and process all waivers, billing, contracts and other legal documents
- Coordinated reservations using online booking systems to enhance customer experience.
- Managed communication between clients and staff to ensure seamless service delivery.
- Streamlined reservation processes, increasing accuracy and reducing booking errors.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Trained new staff on service protocols and best practices for customer interactions.
Learning and Outreach Manager
Adventure Science Center
08.2020 - 04.2021
- Established the New Virtual learning space and content, maintained operating budgets and communication with personnel. Developed Science Inquiry driven curriculum. Manager of Collections.
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented strategic plans to achieve organizational goals and improve performance metrics.
- Optimized resource allocation through effective budgeting and forecasting, resulting in cost savings for projects.
- Facilitated regular team meetings to ensure alignment on objectives and encourage open communication among members.
Learning Specialist
Adventure Science Center
06.2017 - 08.2020
- Lead science inquiry-driven programming. Created and maintained STEAM-based curriculum. Presented Professional development opportunities for educators with the State of Tennessee.
- Developed engaging learning modules to enhance visitor experiences and promote scientific understanding.
- Facilitated hands-on workshops, fostering curiosity and inquiry-based learning among diverse audiences.
- Analyzed feedback to refine educational programs, ensuring relevance and effectiveness in content delivery.
- Mentored junior staff on instructional techniques, promoting best practices in experiential learning environments.
Library Assistant 3
Tennessee Library and Archives
01.2016 - 05.2017
- Project team member for the State of Tennessee Supreme Court documentation program. Cleaned and adequately handled court documentation and uploaded vital information into the database for use in public and private settings.
- Cataloged and organized library materials using integrated library systems.
- Maintained inventory of library collections to ensure availability and accessibility.
Education Assistant
Travellers Rest Historic Plantation and Museum
08.2013 - 08.2014
- Lead hands-on programming that is tied to the History of the State of Tennessee. Wrote a new curriculum that aligned with Tennessee Arts standards and Social Studies standards.
- Assisted educators in developing engaging lesson plans for historical programs.
- Facilitated interactive tours, enhancing visitor understanding of plantation history.
- Supported curriculum implementation by providing resources and materials to teachers.
- Evaluated program effectiveness through participant feedback and suggested improvements.
Education
Master of Science - Archaeology
Bangor University
09-2015
Education and History
Trevecca Nazarene University
05-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Organizational skills
- Computer skills
Interests
Timeline
Membership Experience Team
YMCA Of Middle Tennessee
04.2024 - Current
Sales and Reservations Coordinator
Joe C Davis Outdoor Center
04.2021 - 04.2024
Learning and Outreach Manager
Adventure Science Center
08.2020 - 04.2021
Learning Specialist
Adventure Science Center
06.2017 - 08.2020
Library Assistant 3
Tennessee Library and Archives
01.2016 - 05.2017
Education Assistant
Travellers Rest Historic Plantation and Museum
08.2013 - 08.2014
Education and History
Trevecca Nazarene University
Master of Science - Archaeology
Bangor University