Bethany Doland
Chesterfield,VA
Summary
Resourceful and detail-oriented Underwriting Technical Specialist with expertise in Underwriting Service Procedures. Gifted in evaluating, processing and analyzing information for new and renewal policies. Proficient in completing required documents and preparing materials for clients. Team-oriented with success in building relationships with underwriters and management to achieve business goals. Ready to offer four years of experience to challenging position with room for advancement.
Overview
14
14
years of professional experience
Work History
Underwriting Technical Specialist
James River Insurance Company
04.2020 - Current
- Processed Underwriting requests for new policies, renewals, endorsements, cancellations and reinstatements for both Excess Casualty and General Liability Divisions -Average 265 per month
- Provided quality assurance for multiple accounts in Excess Casualty Division- Average 325 items per month
- Processed and calculated year end audits and cancellation audits on assigned accounts- Average 20 per month
- Reviewed and input data for new and renewal applicant submissions in the following divisions: Property, General Liability, Excess Casualty, Sports & Entertainment Divisions -Average 395 per month
- Trained and oversaw new hires in Processing Procedures, Loss Runs, and Premium Finance Notices – Average 1-2 hrs per week
- Assisted with many important projects and blitz assignments to ensure business productivity and quality– Average 2.5 hrs overtime per week
- Exhibited and upheld Core Values of Integrity, Accountability, Communication, Teamwork, Innovation and Customer Service.
Assistant Manager
Freshens Café @ University of Richmond
01.2010 - 01.2011
- Responsible for the overall integrity of the business
- Personally resolved all customer related issues, ensuring repeat business
- Responsible for inventory and purchasing of all products
- Overseeing the cashiers and end of day cash out.
Education
Associate of Arts - Criminal Justice
Strayer University
Midlothian, VA2013
Bachelor of Science - Criminal Justice
Strayer University
Midlothian, VA2013
MBA - Business Administration And Management
Jack Welch Management Institute
Midlothian, VA2020
Skills
- 4 Years in Insurance Services
- Over 15 years in Customer service, Hospitality & Sales
- Excellent data entry skills
- Strong analytical skills
- Quality Assurance
- Risk Management
- Highly organized
- Detail oriented
- Proficient in MS Office (Word, Excel, Outlook) and Internet research
- Excellent written and verbal communication skills
- Ability to manage multiple tasks effectively and efficiently
- Management & training experience
- Strong interpersonal skills
- Experience with policy wording and endorsement issuance
Accomplishments
Member of Alpha Sigma Lambda Honor Society
Promoted from Underwriting Services Technician to Senior Underwriting Services Technician then to Underwriting Technical Specialist within 3 years
References
Nicholas Henry- Former Manager and Business Associate at James River Insurance Company
1-304-840-9195
Timeline
Underwriting Technical Specialist
James River Insurance Company
04.2020 - Current
Assistant Manager
Freshens Café @ University of Richmond
01.2010 - 01.2011
Associate of Arts - Criminal Justice
Strayer University
Bachelor of Science - Criminal Justice
Strayer University
MBA - Business Administration And Management
Jack Welch Management Institute
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