Bethany Dominguez
Fort Worth
Summary
Detail-oriented professional known for exceptional customer service skills and effective communication. Proven ability to enhance customer experiences and streamline operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Valet
PMC
Fort Worth, TX
05.2025 - Current
- Collaborated with team members to streamline parking operations, improving workflow consistency.
- Communicated effectively with guests regarding wait times and service options, fostering positive interactions.
- Handled customer inquiries and concerns efficiently, resolving issues to ensure satisfaction.
- Participated in training new valets on procedures and best practices for optimal performance.
- Supervised daily operations of valet services, ensuring timely vehicle retrieval and parking.
Pawnbroker
First Cash Pawn
Fort Worth, TX
04.2024 - 10.2025
- Evaluated and appraised items to determine fair market value for loans and sales.
- Managed customer transactions, ensuring compliance with legal regulations and company policies.
- Developed strong relationships with customers, enhancing repeat business and customer loyalty.
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory management practices to streamline stock control and reduce losses.
- Resolved disputes effectively, maintaining a positive reputation for customer service excellence.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Valet
PMC
Fort Worth, TX
03.2023 - 04.2024
- Managed vehicle parking and retrieval in high-traffic environments, ensuring prompt service.
- Assisted customers with luggage and special requests, enhancing overall guest experience.
- Maintained cleanliness and organization of valet area, promoting safety and efficiency.
- Operated various vehicle types while adhering to safety protocols and company standards.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Cashier
Food City
Fort Worth, TX
06.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash register operations, ensuring accurate cash handling and reporting.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Trimble Technical Highschool
Fort WorthSkills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Problem-solving
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Multitasking and organization
- Attention to detail
- Valid Driver's license
- Physical fitness
- Team player mentality
- Guest assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Valet
PMC
05.2025 - Current
Pawnbroker
First Cash Pawn
04.2024 - 10.2025
Valet
PMC
03.2023 - 04.2024
Cashier
Food City
06.2022 - 02.2023
High School Diploma -
Trimble Technical Highschool