Bethany Doom

• Led cross-functional teams dedicated to being a human-being and putting employees first. Oversaw Human Resources, Payroll, Benefits, and Recruiting.
• Project examples: HCM search and implementation, talent & acquisition revamp, employee benefits program and wellness initiatives, annual comp analysis, acquisition plan and communications, employee handbook, eNPS surveys, 401k plan change to a PEP
• Partnered with department heads on strategic planning initiatives to ensure alignment between organizational goals.
• Introduced process improvements that reduced operational costs while increasing accuracy and user friendliness.
• Drove digital transformation efforts within organization by implementing solutions that streamlined workflows and improved customer experience.
• Elevated internal communication channels to foster transparency and engagement between employees across all levels.
• (examples: employee website, newsletter, emails, surveys, digital flyers and QR codes, sweepstakes)
• Championed diversity and inclusion initiatives throughout organization, fostering greater collaboration among teams and departments.
• Negotiated favorable contracts with vendors, securing advantageous terms for organization while maintaining strong professional relationships.
• My teams mitigated risk and created trust through: accuracy, transparency and kindness. We focused on communication as a tool, manager education, accurate payrolls every pay period, and benefits important to our employee demographic.

• Oversaw Human Resources, Payroll, Benefits, and Member Services.
• Spearheaded and created employee facing communications, ensuring legal compliance as well as alignment with company branding and enhancing company culture.
• Negotiated favorable contracts with vendors, maximizing value of HR services received while minimizing costs.
• Revised policies and procedures to ensure compliance with evolving regulations, ensuring alignment with organizational standards, those established and those still being defined.
• Reduced time-to-hire through digital transformation, data analytics, and new communication methods.
• Key leader in COVID taskforce. Led decisions and execution of HR-related tasks.
• Reduced benefits expenses by collaborating with brokers to competitively shop for plans and redesigning benefits packages to optimize value and align with employee needs.
• Implemented new 401k plan, from plan selection to administration to employee education.
• Conducted annual salary reviews to ensure fair compensation across organization based on market trends and internal benchmarks.
• Worked with Regional Directors to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Established and developed responsive HR team from ground up, strategically recruiting talent and creating cohesive, collaborative unit. Helped organization make first step to being HR proactive vs reactive.

• Supported Director of Human Resources while also overseeing Payroll, Benefits, and Member Services teams.
• Partnered with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Facilitated open communication channels between management and staff, fostering collaborative and safe work environment.
• Oversaw benefits administration, ensuring accurate enrollment and timely processing of changes and claims.
• Conducted job audits to determine job duties and requirements, develop and maintain job descriptions and maintain job classifications.
• Educated and supported management on employee relations issues, ensuring fair, compliant and human resolution for all parties involved.
• Led thorough workplace investigations, ensuring impartiality and compliance, and provided detailed reports and recommendations for fair resolutions.
• Coordinated and engaged with upper leadership in planning and organizing office calendars, events and activities.

• Oversaw Member Services team while also overseeing Payroll team and accurate processing of bi-weekly payroll for 300+ employees.
• Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
• Implemented HCM and successfully transitioned from manual to electronic process for onboarding, timecards, direct deposit, and more.
• Coordinated new hire and termination processes to facilitate smooth operations.
• Mentored team members, helping them develop skills necessary for career advancement
• Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings, while also balancing employee value proposition.
• Expanded benefits program and streamlined enrollment process for smoother onboarding, reducing paper and increasing participation.
• Developed customized reports and spreadsheets for executive team.

• Resolved member issues with knowledgeable and friendly service, maintaining positive image for the brand.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained accurate member records, ensuring timely communication and data-driven decision making.
• Assisted in developing training materials for staff on best practices related to member services delivery, enhancing team performance overall.
• Developed strong working relationships with other departments within the gym, fostering efficient communication channels between teams.
• Adapted to expanding business demands by taking on additional tasks, often streamlining operations and eliminating need for extra hires. Examples include:

- retail purchasing and negotiations

- company calendar and executive meeting organization

- payroll & benefits administration

- New store opening team

• Provided exceptional customer service, leading to positive online reviews and increased sign-ups and sales from satisfied members and prospects.
• Was go-to team member to manage customer issues, resolving with tact and diplomacy, and maintaining positive image for the brand.
• Led opening/closing procedures; helped to refine/implement more efficient procedures.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Led digitization of member files, ensuring compliance, efficiency, and accuracy.