Bethany Dulle
Bloomington
Summary
Strategically facilitates communication and coordination in complex claims environments, consistently delivering solutions and improving processes. Utilizes strong problem-solving skills and scheduling expertise to lead teams in completing high volumes of tasks efficiently. Demonstrates initiative and proficiency in resolving complex issues and data entry to support organizational goals.
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Claim Specialist
State Farm
01.2017 - Current
- Liaison between Crawford Canada and State Farm Claims
- Responsible for the daily flow of communication between State Farm and vendors State Farm uses
- Expertise in understanding and simplifying complex ideas
- Coordinate conference calls between State Farm and vendors
- Consistently lead the team every month in highest tasks completed, while maintaining excellent process confirmation scores
- Excel in navigating through multiple applications at one time
- Performed secretarial and administrative duties as needed
- Took initiative to collaborate on multiple projects
- Provided excellent customer service
Assistant Volleyball Coach
Mt. Pulaski Schools
Mt. Pulaski
08.2012 - 05.2021
- Collaborated with other coaches in designing comprehensive training programs for athletes.
- Organized team fundraisers to raise money for equipment needs or travel expenses.
- Conducted post-game analysis sessions with players in order to review successes and failures from past matches.
- Implemented new techniques for improving overall team performance.
- Maintained accurate records regarding player attendance, injuries, game statistics.
- Ran multiple successful volleyball tournaments.
- Managed budgeting of funds allocated towards training equipment and resources.
Sales/CCC Acquisition Specialist
CCC
05.2014 - 01.2017
- Brought in new clientele, as well as assisting current customers with their customer service needs
- Very familiar with the policy, coverages, exclusions, applications, households, etc.
Complex Bodily Injury Claim Specialist (Tier III)
CCC
01.2013 - 05.2014
- Handled complex bodily injury claims, including death and dismemberment, while providing excellent customer service to our customer when they need us most.
Service Representative
CCC
02.2012 - 01.2013
- Responded to our customers when they called regarding immediate needs, such as, Emergency Road Service, taking their claim information and entering it into our system, and leaving messages for their agents.
Education
MASTER OF SPORTS COACHING -
UNITED STATES SPORTS ACADEMY
SPORTS MANAGEMENT -
MARIAN UNIVERSITY
Skills
- Problem Solving Techniques
- Shows Initiative
- Task Oriented
- Liaison
- Scheduling Experience
- Resolves complex issues
- Customer Service
- Policy interpretation
- Microsoft office
- Documentation review
- Forms validation
- Claims processing
- Composing business correspondence
References
References available upon request
Activities
In my spare time, I like to coach volleyball and spend time with my family.
Timeline
Claim Specialist
State Farm
01.2017 - Current
Sales/CCC Acquisition Specialist
CCC
05.2014 - 01.2017
Complex Bodily Injury Claim Specialist (Tier III)
CCC
01.2013 - 05.2014
Assistant Volleyball Coach
Mt. Pulaski Schools
08.2012 - 05.2021
Service Representative
CCC
02.2012 - 01.2013
MASTER OF SPORTS COACHING -
UNITED STATES SPORTS ACADEMY
SPORTS MANAGEMENT -
MARIAN UNIVERSITY
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