Cindy Reichert

• Reviewed and processed insurance claims to ensure compliance with company policies and procedures.
• Investigated claim discrepancies by gathering relevant documentation and conducting interviews with claimants.
• Communicated with underwriting on increased risks.
• Developed strong working relationships with external partners such as adjusters, legal counsel to facilitate efficient claim resolution processes.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
• Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
• Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
• Maintained confidentiality in customer and claims handling.

• Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
• Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
• Negotiated fair settlements on behalf of the company for injury and property damage claims for the insured(s) and claimant(s).
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Maintained confidentiality in customers records and claim handling.

Agency for independent Adjusters, working on temporary assignment at State Farm Insurance Company.

• Reviewed and processed insurance claims from varying States to ensure compliance with company policies and procedures.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
• Maintained confidentiality in customer and claims handling.

• Evaluated policy coverage to determine claim eligibility and ensure compliance.
• Resolved complex claims by conducting thorough investigations and gathering necessary documentation.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
• Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Resolved Personal Injury Protection ("PIP") lawsuits against the Company's processing of medical benefits.
• Participated in settlement conferences; maintained rapport with plaintiff counsel, obtained favorable settlements for the Company.