BETHANY FLORES

Achieved a reduction of 300 overall defects, improving from 800 to 500 through effective coaching in singles mix, particularly in anticipation of Prime Week. Increased efficiency with a pack DPMO improvement from 6.1 to 9.4 by the second day of week 22. Delivered a significant decrease in singles mix DPMO by 10k within the first three days of Prime Week, handling a total volume of less than 340k (54k on 6/23 and 45k on 6/26), resulting in a reduction of total defects by 700.

As a Problem Solver for Pack side I analyzed operational workflows to identify inefficiencies and recommend process improvements. Oversaw cross-functional initiatives to design and implement effective solutions that elevated customer satisfaction levels. Developed training materials to support staff in adopting new problem-solving techniques. Assisted teams in resolving problems and providing support throughout various projects. Facilitated effective time management by monitoring and clearing a 40-minute rolling schedule. Achieved a 15% reduction in missed trailer departures by implementing proactive solutions to address bottlenecks in customer shipment processes. Optimized cross-departmental collaboration at the outbound shipping dock to resolve issues swiftly, ensuring a 99.8% on-time departure rate for high-priority shipments. Understanding and remembering Amazon's core principals along the way. Understanding I will fail but to learn, overcome and adapt.

• Trained new hires in Singles Mix to ensure readiness for Prime week, resulting in improved team performance.
• Results-driven Amazon Learning Ambassador with 5+ years of fulfillment experience. Proven track record of onboarding
• And training over 400+ associates, reducing new-hire learning curves by 20%, and maintaining a 97% safety compliance
• Rate. Expert in cross-functional collaboration and utilizing performance metrics to drive continuous improvement.
• Collaborated with cross-functional teams to align educational initiatives with organizational goals.