BETHANY GLEASON
Dallas,TX
Summary
Proactive and dedicated Shift Manager with extensive experience in customer service, employee training, and team leadership. Recognized for resolving complex customer issues, boosting team performance, and maintaining high operational standards. Skilled in motivating staff, managing cash operations, and fostering collaborative, high-performance work environments.
Overview
3
3
years of professional experience
Work History
Shift Manager
RaceTrac
Dallas, TX
02.2023 - Current
- Managed and resolved escalated customer issues, ensuring satisfaction while upholding company standards.
- Trained and mentored new employees to ensure smooth onboarding and performance alignment.
- Delegated tasks efficiently and provided clear instructions to maximize productivity and teamwork.
- Encouraged open communication and constructive feedback to promote a positive work environment.
- Collaborated with other shift managers to maintain operational consistency and enforce company policies.
Customer Service Representative
T-Mobile
06.2022 - 04.2023
- Assisted walk-in customers with sales and service needs, delivering a high-quality experience.
- Resolved service issues effectively and followed through to ensure complete customer satisfaction.
- Utilized customer feedback to enhance service quality and customer retention.
- Demonstrated leadership in day-to-day customer interactions and maintained a welcoming environment.
Education
Diploma -
Penn Foster Online
Scranton, PA04.2023
Skills
- Customer Service & Support
- Team Leadership & Motivation
- Cash Handling & POS Systems
- Employee Onboarding & Training
- Problem Solving & Conflict Resolution
- Process Improvement
Timeline
Shift Manager
RaceTrac
02.2023 - Current
Customer Service Representative
T-Mobile
06.2022 - 04.2023
Diploma -
Penn Foster Online