Bethany HACKWELL
Stowe
Summary
Dedicated customer service representative with expertise in billing resolution, account management, and effective communication. Committed to enhancing customer satisfaction and resolving inquiries efficiently.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Stowe Electric Department
Stowe
06.2014 - Current
- Assisted customers with service inquiries and account management.
- Resolved billing issues and discrepancies effectively.
- Processed service requests using departmental software systems.
- Collaborated with team members to enhance customer satisfaction strategies.
- Handled emergency calls and coordinated response efforts promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Billing Clerk
Stowe Electric Department
Stowe
06.2014 - 02.2017
- Processed and verified customer billing information for accuracy and completeness.
- Managed invoice generation and distribution to clients in a timely manner.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Investigated and responded to customer inquiries related to billing issues.
- Assisted with other administrative tasks as assigned.
Education
Bachelor of Arts - Communications/Journalism
Castleton State College
Castleton, VT05-2000
Skills
- Customer service
- Billing resolution
- Service request processing
- Software navigation
- Account management
- Customer relationship management
- Effective communication
Timeline
Customer Service Representative
Stowe Electric Department
06.2014 - Current
Billing Clerk
Stowe Electric Department
06.2014 - 02.2017
Bachelor of Arts - Communications/Journalism
Castleton State College