Bethany Harvey

• Operations ASM
• 2021 - present
  
• Responsibilities Hire, train, and manage various operational aspects of the store including:
  Front end
  Back end
  Deliveries
  Parcel
  Fulfillment
  
  Prioritize tasks and delegate based on company directives and store needs.
  P&L follow up, control, and communication when applicable.
  Communicate goals to the team regarding safety, SMART customer service, LTR, credit, and sales

Update

• Manage all aspects of the store
• Schedule for entire store based on payroll goals
• Plan and execute inventory prep, resulting in a quick and effective inventory
• Prioritize tasks based on company directives and store needs
• Direct communication with District and Regional team

• Responsible for day to day Operations, including but not limited to P&L management, safety, hazardous waste management, incoming freight and outgoing shipping and deliveries
• Hired, trained, and managed various operational teams throughout the store: Freight, Front End, Special Services, Deliveries, Receiving, Tool Rental, Accounting/ Bookkeeping
• Solved customer/contractor concerns daily
• Improved operational score to bring store from last in the region, to #6 of 104 stores, in 6 months
• Planned and executed successful inventory prep, resulting in a .96 against a 1.04 goal
• Delegated work to employees based on company directives, shift requirements, individual strengths and unique training

• Trained associates how to identify diverse needs of customers, exceed customer expectations and integrate these resources into daily operations, built and maintained an environment where associates would continually strive for excellence, efficiency, and quality in work practices, promoted and gained support for ideas that positively impacted performance and results, established clear, positive links between ideas, key business needs, and benefits they bring
• Provided specific, honest, accurate, and timely feedback on performance that develops associates and prepares them for future, even in difficult situations, and helps others do same. Maintained an environment that supported and reinforced highest standards of integrity and ethics
• CoManager in $85m and $100m Supercenters. Assisted in 3 wall expansion at Forest Park location. Illinois State Food Safety Management Certified. Trained to address potential Union activity, and traveled to other stores when Union activity was possible in order to train associates, ownership of food donation process for community. At highest peak responsible for 435 associates

• Assisted in forecasting store sales, maintained budgetary controls, inventory control, merchandising, and customer service procedures
• Provided direction and guidance to team members ensuring execution of corporate operational programs
• Implemented internal remodel for store in 2006, resulting in 25% increase in comp sales
• Implemented plans for and lead the team that reset the entire store twice yearly
• Opened and closed the store and responded to alarm calls