Bethany Henry
Keller
Summary
Dedicated customer service agent with expertise in conflict resolution and active listening. Committed to enhancing customer experiences and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Envoy
Dallas
03.2025 - Current
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Performed aircraft walk-arounds to check for any potential safety hazards prior to takeoff.
- Maintained communication between airlines personnel, air traffic controllers, ground crews, maintenance staff.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Paraprofessional
Grapevine-Colleyville Independent School District
Grapevine
08.2023 - 04.2025
- Assisted lead teachers in implementing individualized education plans for students with diverse learning needs.
- Monitored student progress and provided feedback to educators to support instructional adjustments.
- Supported classroom management strategies to foster a positive and productive learning environment.
- Documented student behavior and academic progress to assist in reporting and evaluation processes.
Workforce Development Specialist
Texas Workforce Solutions
Dallas
10.2014 - 11.2023
- Collaborated with local businesses to create job placement pathways for underrepresented groups.
- Analyzed workforce metrics to evaluate program effectiveness and inform strategic planning.
- Created outreach programs to connect job seekers with resources and employment opportunities.
- Developed partnerships with community-based organizations to increase access to employment services.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- Conflict resolution
- Process optimization
- Quality assurance
- Active listening
- Customer service
- Time management
- Problem solving
- Customer complaint resolution
- Communication skills
- Communication strategies
- Effective communication
Timeline
Customer Service Agent
Envoy
03.2025 - Current
Paraprofessional
Grapevine-Colleyville Independent School District
08.2023 - 04.2025
Workforce Development Specialist
Texas Workforce Solutions
10.2014 - 11.2023
Some College (No Degree) - Psychology
Southern New Hampshire University