Bethany Hodge
Plainfield,IN
Summary
Well qualified clinical behavioral health specialist with almost 2 years of behavioral health experience with more than 4 years customer service seeking remote work Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Life Skills Specialist
Cummins Behavioral Health Systems, Inc
07.2022 - 10.2023
- Enhanced student life skills by developing and implementing comprehensive lesson plans tailored to individual needs.
- Boosted students'' confidence and independence through one-on-one mentoring sessions addressing personal challenges.
- Promoted a positive learning environment by establishing clear expectations and fostering open communication with students and families.
Family Support Specialist
E BEHAVIOR SOLUTIONS LLC
12.2021 - 05.2022
- Enhanced family well-being by providing comprehensive support services and resources.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
Barista
Starbucks
09.2019 - 06.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Sales Merchandiser
ALWAYS FRESH BAKED GOODS, INC
05.2018 - 09.2019
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Implemented effective loss prevention measures to minimize shrinkage and protect company assets.
Visual Merchandiser
Acosta
10.2015 - 10.2017
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
Education
Master of Arts - Art Therapy
Saint Mary-of-the-Woods College
Terre Haute, IN01.2027
Bachelor of Arts - BA, Psychology -
Arizona State University
01.2021
Associate's degree, Fine/Studio Arts, General -
Ivy Tech Community College
01.2019
Skills
- Behavioral Intervention
- Behavioral Health
- Risk Assessment
- Case Management
- Organization
- Interpersonal Skills
- Project Management
- English
- Training
- Customer Service
- Time Management
- Problem Solving
- Critical Thinking
- Adaptability
- Goal Setting
- Self-Awareness
- Active Listening
- Effective Communication
- Emotional Intelligence
- Multitasking
Timeline
Life Skills Specialist
Cummins Behavioral Health Systems, Inc
07.2022 - 10.2023
Family Support Specialist
E BEHAVIOR SOLUTIONS LLC
12.2021 - 05.2022
Barista
Starbucks
09.2019 - 06.2020
Sales Merchandiser
ALWAYS FRESH BAKED GOODS, INC
05.2018 - 09.2019
Visual Merchandiser
Acosta
10.2015 - 10.2017
Master of Arts - Art Therapy
Saint Mary-of-the-Woods College
Bachelor of Arts - BA, Psychology -
Arizona State University
Associate's degree, Fine/Studio Arts, General -
Ivy Tech Community College
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