Bethany Kent

• Handled customer complaints and inquiries in courteous and efficient manner
• Developed strong customer relationships and loyalty through effective communication
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Responded to telephone inquiries and complaints following standard operating procedures.
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly. Up to 30 calls in day.
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.

• Advised customers on best choices for their particular event or occasion based on budget, style preferences and availability of materials
• Designed, arranged and created floral designs for various events such as weddings, funerals, corporate events, and birthdays
• Managed incoming calls, emails, and online requests from customers efficiently
• Assisted customers with billing problems or issues regarding account status
• Computed sales prices, totaled purchases and received and processed cash or credit payment
• Recognized opportunities for upselling additional products or services.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Adept at using safe handling practices when dealing with all sizes and types of animals
• Assisted clients in selecting appropriate products for their pet's specific needs
• Provided detailed instructions to customers on proper home care for their pet's coat
• Performed routine maintenance on equipment such as clippers, shears and dryers
• Maintained professional attitude towards customers, staff members, and animals at all times.

• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Maintained clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
• Adapted quickly to changing trends in floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Advised customers on best choices for their particular event or occasion based on budget, style preferences and availability of materials

• Designed, arranged and created floral designs for various events such as weddings, funerals, corporate events, and birthdays
• Performed regular maintenance tasks such as cleaning work areas, organizing supplies and disposing of used materials
• Greeted customers warmly and offered assistance
• Helped customers find and select products
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Handled customer complaints and inquiries in courteous and efficient manner.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'