Bethany Ladd
Canaan,VT
Summary
Dynamic bartender and manager at Tall Timber Lodge & The Rainbow Grille, recognized for enhancing customer satisfaction and loyalty through exceptional customer service and drink mixology. Expert in cash handling and inventory management, consistently reducing wait times and resolving customer issues with professionalism. Committed to maintaining a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Bartender/Manager
Tall Timber Lodge & The Rainbow Grille
Pittsburg, NH
01.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
No Degree - Business Administration And Management
Husson University
Bangor, MESkills
- Upselling strategies
- POS system operation
- Cleanliness standards
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
- Inventory
- Engaging personality
- Basic accounting
- Customer service expertise
- Handling difficult customers
- Creative mixology
- Responsible alcohol service
- Highly reliable
- Service-oriented mindset
- Hospitality service expertise
- Payment processing
- Professional appearance
- Able to stand number hours
- Cash and credit transactions
Timeline
Bartender/Manager
Tall Timber Lodge & The Rainbow Grille
01.2018 - Current
No Degree - Business Administration And Management
Husson University