Jasmine Rivera
Baltimore,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Bartender/Manager
Banditos
Baltimore, MD
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Increased overall revenue with creative drink promotions and themed events.
- Handled large amounts of money ranging from $1,000-$50,000
Bartender/Manager's Assistant
Wayward Bar & Kitchen
Baltimore, MD
09.2021 - Current
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Assisted with inventorying beverage stock and bar supplies.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Handled large amounts of money ranging from $1,000-$50,000
Manager
Rita's Italian Ice
Baltimore, MD
03.2015 - 10.2021
- Promoted to Manager within first six months of employment
- Duties included product management, customer satisfaction, and employee management
- Primary role consisted of manager duties, but would also assist in customer/product satisfaction
- Organized and created schedule hours among employees
- Facilitated hours worked with payroll to ensure employees were paid in timely manner
- Trained over ten employees
Team Leader
Chick-Fil-A
Baltimore, MD
10.2017 - 01.2020
- Served as Shift Manager conducting proper employee to customer relations, opening/closing responsibilities and safe handling money
- Primary role consisted of manager duties, but would also assist in customer/product satisfaction
- Organized and created schedule hours among employees
- Handled disciplinary actions amongst employees.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Educated staff on organizational mission and goals to help employees achieve success.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Some College (No Degree) - Business Administration
Community College of Baltimore County (CCBC)
Baltimore, MDSkills
- Computer Skills
- Decision-Making
- Relationship Building
- Sales and Marketing
- Team Leadership
- Reliable and Responsible
- Problem Resolution
- Upselling strategies
- Money Handling
Professional References
- Brandon Webster, 443-813-9343, Brandon.webster1@aol.com
- Nick Biglen, 443-799-3779, nbiglen48@gmail.com
- Tawnee Taylor, 443-632-6308
Awards
Employee of the month and Promotion to manager/key closer.
References
Christian Flores, Product Manager, GardaWorld, 720-810-6491, nico.flores.work@gmail.com
Timeline
Bartender/Manager
Banditos
09.2021 - Current
Bartender/Manager's Assistant
Wayward Bar & Kitchen
09.2021 - Current
Team Leader
Chick-Fil-A
10.2017 - 01.2020
Manager
Rita's Italian Ice
03.2015 - 10.2021
Some College (No Degree) - Business Administration
Community College of Baltimore County (CCBC)