Amanda Frantz
Maumee,OH
Summary
Achieved consistent food quality and recipe adherence as a bartender shift manager overseeing front of house operations. Elevated staff performance through effective modeling of service standards. Leveraged extensive experience in automotive production and CGS imaging to enhance operational efficiency.
Achieved increased market presence through targeted marketing efforts in manufacturing. Enhanced product quality by streamlining manufacturing processes. Drove successful collaboration between marketing and manufacturing teams to maximize impact.
Overview
3
3
years of professional experience
Work History
Bartender/Manager
Angelo’s
Temperance, Michigan
09.2024 - Current
- Provided exemplary customer service at all times while interacting with patrons.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Managed bar area, designed cocktails and menu, and ensured inventory accuracy and regulatory compliance while fostering positive customer relationships.
- Trained new bartenders on alcohol handling techniques and customer service etiquette to uphold service standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer, and cocktails to enhance patrons' dining experience.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Monitored daily sales transactions to ensure accuracy.
- Maintained accurate records of financial transactions using POS systems.
- Maintained accurate records of sales transactions using point-of-sale system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Inspected bar area to ensure cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Delegated work to staff, setting priorities and goals.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Executed opening and closing procedures, including counting money drawers and preparing bank deposits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Reported any discrepancies in cash register funds to management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bartender Shift Manager
Leroy and Margaret's
Toledo, OH
04.2023 - 02.2024
- Oversaw bar operations to guarantee outstanding service quality and compliance with safety regulations.
- Led training and mentorship programs for new bartenders, emphasizing drink preparation and customer service excellence.
- Oversaw inventory management and supply ordering processes to enhance bar efficiency.
- Designed and executed innovative cocktail specials to elevate menu diversity.
- Addressed customer complaints swiftly to improve overall satisfaction.
- Oversaw cash handling procedures to ensure transaction accuracy and strengthen accountability.
- Assisted with opening and closing tasks by creating sales reports. Supported shift changes through management of cash drawers. Helped maintain inventory accuracy by counting and tracking supplies.
- Oversaw bar inventory management, ensuring timely restocking of supplies and efficient order placement for spirits, beer, wines, and mixers.
- Fostered a positive work environment through implementation of effective communication and collaboration strategies.
- Oversaw customer complaint resolution processes, showcasing strong conflict resolution skills and dedication to client satisfaction.
- Implemented and upheld alcohol awareness protocols to promote responsible guest conduct.
- Cultivated strong relationships with regular patrons by delivering exceptional service.
- Streamlined bar setup to maximize operational efficiency and improve customer service quality.
- Oversaw adherence to cash handling procedures during each shift to ensure financial integrity.
- Directed inventory management processes for alcoholic beverages, ensuring optimal stock levels and availability.
- Oversaw comprehensive staff training in drink preparation, food handling, cash management, and bar setup and breakdown procedures.
- Enhanced customer satisfaction by delivering prompt and efficient service during peak hours.
- Managed cash drawer operations, ensuring precise transaction monitoring and reconciliation with cash register reports.
- Assisted in training new bartenders on mixing techniques. Supported development of customer service skills. Aided in understanding company policies.
- Oversaw management of special events, including private parties and corporate functions, ensuring seamless execution through strategic staff coordination.
- Cultivated and strengthened strategic partnerships with restaurant vendors to optimize inventory management processes.
- Directed cross-functional customer teams to optimize service delivery efficiency.
- Drove nightly revenue growth by strategically implementing premium product upselling initiatives.
- Conducted thorough inspections of equipment and machinery to ensure peak operational performance.
Education
Managing Esthetician - Esthetician
Salon Professional Academy
Perrysburg, OH05-2020
Maumee High School
Maumee, OH06-1996
Skills
- Customer service
- Inventory management
- Point of sale
- Alcohol compliance
- Product assembly
- Product inspection
- Hand tools
- Materials handling
- Machine operation
- Quality assurance
- Safety management
- Equipment operation
- Quality inspections
- Assembly procedures
- Hand tool proficiency
- Efficient communication
- Shipment preparation
- Machine setups
- Quality assurance standards
- Machinery operation
- Assembly line expertise
- OSHA compliance
- Fabrication
- Production scheduling
- Equipment troubleshooting
- Equipment calibration
- Documentation
- Deadline compliance
- Cross-training
- Positive attitude
- Teamwork and communication
- Good communication
- Strong work ethic
- Teamwork and coordination
- Following instructions
- Attention to detail
- Punctual and dependable
- Production line work
- Production operations
- Computer skills
- Line work
- Warehouse operations
- Punctual and reliable
- Flexible schedule
- Materials assembly
- Identifying flaws
- Hand-held scanners
- Materials inspection
Timeline
Bartender/Manager
Angelo’s
09.2024 - Current
Bartender Shift Manager
Leroy and Margaret's
04.2023 - 02.2024
Managing Esthetician - Esthetician
Salon Professional Academy
Maumee High School